Tyshira Joplin

At the Spine and Nerve Pain Center, I scheduled appointments, verified insurance, checked patients in and out, sent and received medical records, sorted mail, made reminder calls for upcoming procedures, scanned new patient documents into charts, and occasionally answered phones as needed.

Patient Access Specialist (PAS)

In my role as a Patient Access Specialist, my responsibilities included (but were not limited to): scheduling Maternal-Fetal Medicine ultrasounds, as well as genetic, diabetic, and physician consult appointments. I regularly communicated with various physician offices to coordinate and schedule new incoming patients.

Additional duties included preparing upcoming charts and orders for all patients, managing incoming and outgoing faxes, and ensuring proper distribution and filing. I also sorted mail and new orders, placing them in the appropriate locations.

Once a month, I supported the Emergency Department on weekends by performing basic admitting and registration tasks.

As a Medical Receptionist, I handled multiple tasks throughout the day. I answered incoming calls regarding patient appointments and prescriptions, checked patients in and out, and managed incoming faxes, mail, additional forms, and paperwork—ensuring they were placed in the appropriate physician’s area. I also prepared patient charts for upcoming appointments and organized new patient scans, filing them accurately in each patient’s chart