Kiara Washington
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Also gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Home Depot
09.2020 - 01.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Floating Bank Teller
Santander Bank Us
01.2022 - 06.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Sneaker Sales
Models Sporting Goods
07.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Managed over 50 customer calls per day.
Counselor
Camba Explorers Summer Camp
07.2018 - 08.2018
- Worked with children of varying ages (4-12 years old), interest, skill and developmental levels.
- Organized and guided group activities by leading, coaching and participating with campers.
- Cared for personal and health needs of disabled campers.
- Led 10 groups of children safely through variety of camp activities daily.
Education
No Degree - Psychology
Virginia Union University
Richmond, VA06.2025
High School Diploma -
Williamsburg Charter High School
Brooklyn, Ny06.2020
Skills
- Mentorship
- Verbal communication
- Cash Register Operations
- Customer Service and Assistance
- Customer Relations
- Customer Order Management
- Telephone Etiquette
- Microsoft Office
- Troubleshooting Methods
- Desktop Support
- Apple IOS
- Adobe Flash
- Accounting systems and software
- Rapid 10-key data entry
- Math aptitude
- Banking
Timeline
Floating Bank Teller
Santander Bank Us
01.2022 - 06.2022
Customer Service Specialist
Home Depot
09.2020 - 01.2024
Sneaker Sales
Models Sporting Goods
07.2020 - 09.2020
Counselor
Camba Explorers Summer Camp
07.2018 - 08.2018
No Degree - Psychology
Virginia Union University
High School Diploma -
Williamsburg Charter High School
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