Kirklin Troup
Columbus,OH
Summary
While working at Dick's Sporting Goods, I have found myself being able and willing to work in any department that they need help in. This has helped me grow my work ethic and team work. Volunteering as a Young Life leader has seen myself become more outgoing, personable, and more organized.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods, Inc
Dublin, OH
10.2023 - Current
- Performed daily opening and closing procedures for the register area.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Young Life Leader
Young Life
Reynoldsburg, OH
03.2022 - Current
- Organized weekly meetings with teens, engaging in meaningful conversations, and fun activities.
- Worked with my team members on how to stay organized, and how to strategically reach out to as many high school kids as possible.
- Created content for social media campaigns to promote upcoming events.
Customer Service Representative
Restore Hyper Wellness
Dublin, OH
01.2023 - 10.2023
- Properly ran customers through our services, which included cryotherapy, red light therapy, and infrared sauna.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH05-2021
Bachelor of Arts - Sport Industry
The Ohio State University
Columbus, OHSkills
- Customer service
- Good communication skills
- Problem resolution
- Youth mentorship
- Fundraising
- Creativity and innovation
- Biblical studies
- Problem-solving
- Building relationships
- Computer skills
Timeline
Customer Service Specialist
Dick's Sporting Goods, Inc
10.2023 - Current
Customer Service Representative
Restore Hyper Wellness
01.2023 - 10.2023
Young Life Leader
Young Life
03.2022 - Current
High School Diploma -
Pickerington High School Central
Bachelor of Arts - Sport Industry
The Ohio State University
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