Kiara Whaley
Opa-locka,FL
Summary
Entry-level Manicurist enthusiastic about building career in industry. Flexible, adaptable and outgoing. Trained graduate of Hollywood institute of beauty careers and licensed in Florida. Special creative skills in nail art and creative designs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Esthetician position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Licensed Nail Technician
At-home
Miami, Florida
04.2022 - Current
- Sanitized workstation and stocked assigned workspace
- Completed consultations with spa guests to determine nail care needs.
- Prepared nail beds and cuticles, shaped nails and a
- Responded to customer requests and concerns about gel application and nail art designs.
- Implemented deals for specialty services such as acrylic nails to increase revenue
- Treated, prepared and maintained clients' nails on both hands and feet.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Lead
KBS Services
Miami Gardens , FL
11.2021 - Current
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved concerns with products or services to help with retention and drive sales.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Representative
Angi
Miami Gardens , FL
01.2020 - 10.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Exceeded goals for new accounts in single sales cycle.
Education
Licensed Full Specialist - Nail Technician And Esthetician
Hollywood Institute of Beauty Careers
Hollywood, FL08.2022
High School Diploma -
Miramar High School
Miramar, FL06.2013
Skills
- Customer Experience
- Hand Massage
- Providing Feedback
- Gel Tips Application
- Sanitation Procedures
- Polish Removal
- Assessing Skin Condition
- Personalized Care Regimens
- Public Health Codes Knowledge
- Chemical Peels
- Advanced Facials
- Appearance Improvement
Websites
Timeline
Licensed Nail Technician
At-home
04.2022 - Current
Customer Service Lead
KBS Services
11.2021 - Current
Sales Representative
Angi
01.2020 - 10.2021
Licensed Full Specialist - Nail Technician And Esthetician
Hollywood Institute of Beauty Careers
High School Diploma -
Miramar High School
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