Nakaia Smith
Urbandale,IA
Summary
Dedicated service provider specializing in signature techniques and special applications. Talent for satisfying all types of clients with knowledgeable and friendly service.
Overview
8
8
years of professional experience
Work History
Licensed Nail Technician
Self Employed Services
Des Moines, IA
02.2020 - Current
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Designed individualized care programs for Number repeat customers.
- Communicated effectively with management concerning important customer issues.
- Grew repeat client base by Number% through effective marketing and customer service.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Implemented deals for specialty services such as acrylic nails to increase revenue by Number%.
- Recorded weekly supply and inventory needs and made regular orders worth $Amount.
- Cleaned and sanitized tools and equipment before each client.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Treated, prepared and maintained clients' nails on both hands and feet.
Cleaning Technician
The Queen of Clean
West Des Moines, IA
02.2023 - 02.2023
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
Fast Food Team Member
Five Guys Burger And Fries
West Des Moines, IA
06.2019 - 02.2020
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Moved and stocked food products weighing up to Number pounds.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Processed orders on POS system and accepted cash and charge payments.
- Suggested complementary items to orders to boost sales.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
Fast Food Team Member
B-Bop's
Des Moines, IA
06.2018 - 02.2019
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Moved and stocked food products weighing up to Number pounds.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Food Team Member
Adventureland Theme Park
Altoona, IA
07.2016 - 08.2017
- Maintained clean and safe work area by properly storing food, wiping off counters, sweeping and emptying trash to comply with kitchen sanitation and food safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Greeted customers at counter to fulfill requests and answer questions.
Education
The Nail Tech Institute of Iowa
08.2021
East High School
Des Moines, IA01.2020
Skills
- Customer Inquiries
- Company Guidelines
- Gel and Powder Polish
- Supply Maintenance
- Gel Tips Application
- Tool Sanitization
- Creative Solutions
- Individualized Care
- Maintaining Clean Work Areas
- Client Service Records
- Project Requirements
- Sanitation Procedures
- Cuticle Hydration
- Artificial Tip Application
- Acrylics Removal
- Customer Experience
- Providing Feedback
- Improvement Plans
- Communications Strategies
- Client Requirements
- Reading Comprehension
- Standards Compliance
- Verbal and Written Communication
- Detailed Instruction
- Shift Coverage
- Information Updates
- Business Operations
- Client Survey Creation
- Needs Assessment
- Effective Customer Communication
- Outbound Marketing
Timeline
Cleaning Technician
The Queen of Clean
02.2023 - 02.2023
Licensed Nail Technician
Self Employed Services
02.2020 - Current
Fast Food Team Member
Five Guys Burger And Fries
06.2019 - 02.2020
Fast Food Team Member
B-Bop's
06.2018 - 02.2019
Food Team Member
Adventureland Theme Park
07.2016 - 08.2017
The Nail Tech Institute of Iowa
East High School