Hi, I’m
Kiara Williams
Chester,VA
Summary
Results-driven professional prepared to excel in resolving intricate problems through innovative thinking and strategic planning. Recognized for collaborative approach, ensuring seamless teamwork and adaptability to changing demands. Skilled in conflict resolution, critical analysis, and maintaining high standards of service quality.
Overview
12
years of professional experience
Work History
Allianz Worldwide Partners
Problem Resolution Specialist/Quality Assurance Specialist
08.2016 - 03.2025
Job overview
- Provided exceptional support to customers experiencing technical or account-related issues, restoring confidence in the company''s services.
- Acted as a liaison between customers and internal teams to ensure seamless communication during the problem resolution process.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Monitored trends in customer complaints to identify areas for improvement and proactively address potential problems.
- Achieved high customer satisfaction ratings by providing clear, concise, and effective communication throughout the resolution process.
- Trained and mentored new team members to ensure consistent quality of service across the department.
- Reviewed closed cases regularly to identify any potential gaps in service or opportunities for further improvement in the problem resolution process.
Amazon
Packing, Shipping, and Receiving Assembler
04.2016 - 08.2016
Job overview
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
Court Appointed Special Advocates (CASA)
Community Outreach Intern
09.2013 - 05.2015
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with other departments in supporting broader organizational goals while maintaining a focus on community engagement priorities specifically assigned within my role as an intern.
- Organized various workshops and seminars designed to empower individuals with valuable life skills or knowledge relevant to their needs.
Education
National UniversityLa Jolla, CA
Ph.D. from Business Administration/ Criminal Justice
05-2025
Claflin UniversityOrangeburg, SC
Bachelors of Science from Politics & Justice Studies
05-2015
University of PhoenixPhoenix, AZ
Masters of Science from Criminal Justice & Security Administration
12-2018
Skills
- Analytical Problem Solving
- Data Analysis
- Effective Communication
- Effective Time Management
- Strategic Analysis
- Cross-Functional Collaboration
- Risk Evaluation
- Client Support
- Proficient in Computer Applications
- Proficient in Verbal and Written Communication
- Regulatory Standards Adherence
Community Involvement And Accomplishments
- Communication Beautification Chairperson & Assistant Advisor for Top Teens - Top Ladies of Distinction
- Member of Alpha Kappa Alpha Sorority Inc.
- Mentor for Capstone (HBCU for Life - Alpha Kappa Alpha Sorority Inc.)
- Member of Alpha Kappa Mu National Honor Society of Criminal Justice
- Active Member of National Association for the Advancement of Colored People (NAACP)
Affiliations
- Alpha Kappa Alpha Sorority Inc.
- Alpha Phi Sigma National Criminal Justice Honor Society
Timeline
Problem Resolution Specialist/Quality Assurance Specialist
Allianz Worldwide Partners
08.2016 - 03.2025
Packing, Shipping, and Receiving Assembler
Amazon
04.2016 - 08.2016
Community Outreach Intern
Court Appointed Special Advocates (CASA)
09.2013 - 05.2015
National University
Ph.D. from Business Administration/ Criminal Justice
Claflin University
Bachelors of Science from Politics & Justice Studies
University of Phoenix
Masters of Science from Criminal Justice & Security Administration
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