Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Williamson

Brooklyn,NY

Summary

Accomplished Flight Attendant offering over number years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

JETBLUE FLIGHT ATTENDANT

JetBlue Airlines
05.2022 - 04.2023
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Assisted passengers with storing luggage and helped locate seating.

Customer Service Representative

Melaleuca The Wellness Company
03.2017 - Current
  • Highly motivated and team oriented employee
  • Exemplary customer service
  • A track record of demonstrated leadership and experience
  • Highly skilled in providing friendly guest service with genuine hospitality
  • Followed company rules and procedures
  • Met and surpassed productivity targets and quality standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Gate Agent

Virgin Atlantic
01.2021 - 03.2022
  • Verifying documents of passengers before they check in
  • Providing the best customer service so they will remain loyal passengers and travel with the airline again.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.

Education

Bachelor's of Science in Elementary Education -

Liberty University
12.2022

Skills

  • Dynamic results-oriented problem solver
  • Works efficiently under pressure
  • Thrive in a team environment and work well with others
  • Self-motivated with a high level of energy
  • Empathic listener and persuasive speaker
  • Excellent communication skills
  • Regulatory Compliance
  • Flight Safety
  • FAA Regulations
  • Preflight Briefings
  • Customer Service
  • Infant AED and CPR

Timeline

JETBLUE FLIGHT ATTENDANT

JetBlue Airlines
05.2022 - 04.2023

Gate Agent

Virgin Atlantic
01.2021 - 03.2022

Customer Service Representative

Melaleuca The Wellness Company
03.2017 - Current

Bachelor's of Science in Elementary Education -

Liberty University
Kiara Williamson