ARMIDA GARCIA
San Antonio
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
23
23
years of professional experience
Work History
Team Lead
Westover hills Baptist Hospital
San Antonio
2024.04 - Current
- Led daily team meetings to discuss patient care and operational efficiency.
- Coordinated staff schedules to ensure adequate coverage for all shifts.
- Managed patient flow to optimize service delivery and minimize wait times.
Supervisor
La Cantera Resort & Spa
San Antonio
2019.01 - 2023.07
- Directed and supervised team of 20-30 employees in daily operations.
- Supervised daily operations of resort and spa staff activities.
- Managed scheduling and staffing to ensure adequate coverage.
- Coordinated training sessions for new employees on service standards.
- Resolved guest concerns promptly to maintain high satisfaction levels.
Shift Leader
Burger Boy
San Antonio
2019.01 - 2020.07
- Supervised team members during busy shifts and ensured effective workflow.
- Trained new staff on food safety and customer service standards.
- Oversaw inventory levels and ordered necessary supplies.
ASSISTANT CAFETERIA MANAGER
NORTHSIDE INDEPENDENT SCHOOL DISTRICT
San Antonio
2016.01 - 2018.01
- Supervised food preparation and presentation to ensure quality standards.
- Assisted in managing daily cafeteria operations and staff scheduling.
- Coordinated inventory management and supply ordering for kitchen needs.
- Communicated with students and staff to address dietary preferences and concerns.
LEAD COUNTER
PANDA EXPRESS
San Antonio
2008.01 - 2016.01
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
PACKAGER, PREP, COOK
BILL MILLER BAR B Q
2004.01 - 2008.01
Education
HIGH SCHOOL DIPLOMA -
WILLIAM H. TAFT HIGH SCHOOL
Skills
- Team leader and team player
- Team performance management
- Task delegation
- Coaching and mentoring
- High-pressure leadership
- Strategic planning
- Dynamic results-oriented problem solver
- Client complaint resolution
- Conflict resolution
- Problem solving
- Customer service excellence
- Customer focus
- Diversity inclusion
- Diverse group management
- Team motivation
- Excellent communication skills
- Active listening
- Goal communication
- Time management
- Attention to detail
- Quality assurance
- Numerical analysis
- Record keeping
- Updating information or records
- Bilingual communication
- Open-mindedness
- Team collaboration
Timeline
Team Lead
Westover hills Baptist Hospital
2024.04 - Current
Supervisor
La Cantera Resort & Spa
2019.01 - 2023.07
Shift Leader
Burger Boy
2019.01 - 2020.07
ASSISTANT CAFETERIA MANAGER
NORTHSIDE INDEPENDENT SCHOOL DISTRICT
2016.01 - 2018.01
LEAD COUNTER
PANDA EXPRESS
2008.01 - 2016.01
PACKAGER, PREP, COOK
BILL MILLER BAR B Q
2004.01 - 2008.01
HIGH SCHOOL DIPLOMA -
WILLIAM H. TAFT HIGH SCHOOL