Kiara Yesenia Castro
Hawthorne
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
BII
360 Behavioral Health
Los Angeles
01.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
CSR
Domino's
Los Angeles
04.2025 - Current
- Addressed customer inquiries and resolved complaints promptly and professionally.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed customer orders efficiently using point-of-sale systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Entered information into system to update status reports.
- Assisted in maintaining cleanliness and organization of the store environment.
Receptionist
MARINA PLAZA DENTAL Spa
Los Angeles
04.2025 - 12.2026
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment scheduling using dental office software efficiently.
- Answered phone calls and addressed patient inquiries promptly and courteously.
- Maintained patient records and ensured confidentiality in compliance with regulations.
- Processed patient payments and explained insurance benefits clearly.
- Communicated effectively with patients regarding follow-up appointments and care instructions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Manager
Tom's Famous
Lancaster
06.2024 - 01.2025
- Managed daily operations in a high-volume restaurant environment.
- Trained and mentored staff on customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Coordinated team schedules to optimize labor efficiency and coverage.
- Developed promotional strategies to enhance menu visibility and sales.
- Monitored staff performance and addressed issues.
CSR
The Workz Burger
Lancaster
09.2022 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed customer orders efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the store environment.
Education
High School Diploma -
Diego Rivera Learning Complex: Public Service Community School
Los Angeles, CASkills
- Inventory management
- Staff training
- Data Entry
- Problem solving
- Time Management
- Multitask
- Bilingual
- Team Player/Collaborator
- Collaboration
- Leadership
- Public Speaking
- Communication
- Organized
Timeline
BII
360 Behavioral Health
01.2026 - Current
CSR
Domino's
04.2025 - Current
Receptionist
MARINA PLAZA DENTAL Spa
04.2025 - 12.2026
Manager
Tom's Famous
06.2024 - 01.2025
CSR
The Workz Burger
09.2022 - 05.2023
High School Diploma -
Diego Rivera Learning Complex: Public Service Community School