Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Zapata

Charlotte,NC

Summary

Reliable and detail-oriented Shift Lead, eager to be presented with a new environment and more opportunities to learn. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills as a Warehouse Associate.

Overview

2
2
years of professional experience

Work History

Crew Member and Shift Lead

Dunkin Donuts & Baskin Robbins
08.2023 - Current
  • Completed store closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Education

Bachelor of Arts - Theatre Education

University of North Carolina At Charlotte
Charlotte, NC
05-2027

High School Diploma -

Independence High School
Charlotte NC
06-2023

Skills

  • Conflict resolution
  • Work delegation
  • Team collaboration and leadership
  • Shift leadership
  • Cash handling
  • Shift paperwork completion
  • Attention to detail
  • Multitasking Abilities
  • POS system operation

Timeline

Crew Member and Shift Lead

Dunkin Donuts & Baskin Robbins
08.2023 - Current

Bachelor of Arts - Theatre Education

University of North Carolina At Charlotte

High School Diploma -

Independence High School

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