Irena Songkhors
Venus
Summary
Detail-oriented and adaptable professional with experience in fast-paced environments. Skilled in training team members and optimizing operations, contributing to reduced wait times and improved customer satisfaction. Eager to leverage expertise to drive team success.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Crew Member Shift Lead
Chicken Express
04.2026 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated kitchen equipment efficiently while adhering to safety and sanitation protocols.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in the assigned department.
- Observed customer purchases in line and differentiated between standard portions.
Crew Member
Chicken Express
04.2024 - 04.2026
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service to enhance dining experience.
- Operated cash register to ring up final bill and process various forms of payment.
- Encouraged customer loyalty by remembering regular customers' preferences and making personalized recommendations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Cleaned and maintained all areas of the restaurant to promote a a clean image.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Mineral Wells Highschool
Mineral Wells, TX05-2025
Skills
- Customer service
- Collaboration
- Time management
- Multitasking and organization
- Attention to detail
- Crew leadership
- Teamwork and collaboration
- Availability adaptability
- Operational compliance
- Team mentoring
- Clear communication
- Team player
- Flexible schedule
- Valid Driver's license
Certification
- Fema emergency management (ICS) certification
- Food Handlers Certification
Timeline
Crew Member Shift Lead
Chicken Express
04.2026 - Current
Crew Member
Chicken Express
04.2024 - 04.2026
High School Diploma -
Mineral Wells Highschool