Ki'Ara Brown
Indianapolis,IN
Summary
Ambitious professional with over 10 years' of healthcare and health education experience. Passionate in Health Management, Project Management, and Analytics. Highly skilled in operations, reporting, problem solving, and strategy.
Overview
12
12
years of professional experience
Work History
Program Manager
Anthem Inc. (Elevance Health)
06.2023 - Current
- Awarded partner of the year by CEO, Gail Boudreaux.
- Presents quarterly client reviews to clients showing how their health plans are utilized in terms of population demographics, reviewing costs savings analysis, and developing strategies to increase further savings to optimize healthcare.
- Retained client business with over 1000 subscriber lives who was up for bid by elaborating importance of clinical programs and strategizing ways to optimize using their areas of opportunity which included buying up to an enhanced wellness tier.
- Proactively created a partnership consisting of Medical Directors, Clinical Strategists, Behavioral Health Managers, Underwriters, Digital Managers, and Sales Directors/VPs to integrate departmental and go to market changes..
- Strategized quarterly seminar for fully-insured clients that will begin in 2024 in which speakers of all wellness and digital professions will present and educate solutions on
- Created promotional campaigns and strategies to drive digital engagement which lowered place of service spend as employees became more informed (ie: Decreased emergency room spend by promoting virtual care and urgent care facilities.
- Administers, supports, and monitors databases such as Salesforce, Data Warehouse, Excel, Power BI, Power Automate, Jira, & SQL to gather metrics for reporting and analysis. then builds
Process Improvement Consultant- Sales Wellness
Anthem Inc. (Elevance Health)
06.2019 - 06.2023
- Contributed to the success of Wellness Programs for all books of business in Indiana including clients with as small as 51 and as large as 100,000+ subscribers, ensuring all partners were informed on wellness packages and capabilities.
- Enhanced existing intake process with the approval of Sales Directors and Regional Vice President which allowed Account Mangers to ensure client intent was followed throughout implementation.
- Engaged Sales Account Reps on newly announced innovations from both a medical and clinical perspective. Including the Consolidated Appropriations Act, COVID-19 updates, Rewards Enhancements, and Digital Developments.
- Introduced clients to online resources for convenience which included development of a source hub to educate clients during and after the retention of a sale.
- Hosted monthly seminars with external brokerages to increase health program utilization and to get ahead strategically of our competitors of Anthem's solutions including those outside of clinical endeavors.
- Created promotional campaigns and strategies to drive digital engagement which lowered place of service spend as employees became more informed (ie: Decreased emergency room spend by promoting virtual care and urgent care facilities.
- Created a team rapport and infrastructure serving as a subject matter expert, program manager, and project lead on clinical and wellness solutions.
Enrollment Coordinator
Anthem Inc. (Elevance Health)
10.2016 - 06.2019
- Subject matter expert for plan enrollment production for over 30 groups which required review and decoding enrollment files/data mappings to ensure 100% accuracy.
- Provided knowledgeable service and support for all customer needs, acting as a direct liaison
- Supported Sales partners with urgent and VIP clients so that transition of care was seamless
Consumer Associate
Anthem Inc. (Elevance Health)
06.2013 - 10.2016
- Supported clinical teams, patients, and families to educate on treatment plans.
- Educated customers about billing, payment processing and support policies and procedures.
- Lead existing team support chat to ensure that all contributers were educated and finishing calls in an appropriate timeframe
Caregiver
MSD Lawrence Township
08.2012 - 06.2013
- Established weekly curriculum for students that developed life, communication, and problem-solving capabilities.
- Sparked imagination by helping children discover new things.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Master of Business Administration - Health Management
Western Governors University
Salt Lake City, UT2023
Bachelor of Science -
Indiana University Purdue University Indianapolis
Indianapolis, Indiana2018
High School Diploma -
Lawrence Central High School
Indianapolis, IN2010
Skills
- Health Management
- Data Management
- Project Management
- Healthcare Education
- Care Coordination
- Client Relationships
- Strategic Planning
- Implementation
- Data Analytics
- Ad-Hoc Reporting
Timeline
Program Manager
Anthem Inc. (Elevance Health)
06.2023 - Current
Process Improvement Consultant- Sales Wellness
Anthem Inc. (Elevance Health)
06.2019 - 06.2023
Enrollment Coordinator
Anthem Inc. (Elevance Health)
10.2016 - 06.2019
Consumer Associate
Anthem Inc. (Elevance Health)
06.2013 - 10.2016
Caregiver
MSD Lawrence Township
08.2012 - 06.2013
Master of Business Administration - Health Management
Western Governors University
Bachelor of Science -
Indiana University Purdue University Indianapolis
High School Diploma -
Lawrence Central High School
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