Dondreia Roberts
St. Petersburg,FL
Summary
Confident Site Manager III with seventeen years experience working in a medical office setting and over twenty years of customer service experience. Looking to obtain a responsible and challenging management position within Baycare, that would allow me to contribute to operational collaboration as well help with my continued professional growth.
Overview
11
11
years of professional experience
Work History
Site Manager III
BayCare Medical Group
Saint Petersburg, FL
08.2022 - Current
- Established policies, procedures and guidelines for the operation of the site.
- Interviewed and hired qualified candidates to fill open staff positions.
- Managed daily operations of the site.
Site Manager II
BayCare Medical Group
Saint Petersburg, FL
09.2021 - 08.2022
- Interviewed and trained employees on best practices and protocols while managing to maintain optimal productivity.
- Managed office inventory and completed new purchases.
- Managed physician calendar and call schedules.
- Developed strategies to improve operational efficiency.
- Managed daily operations of the site.
Medical Office Coordinator
Baycare Medical Group
St. Petersburg, FL
03.2020 - 09.2021
- Coordinate office practice site team members with general oversight of front office duties including patient appointments, meetings, insurance billing and staff training.
- Help managed daily operations within the office by supporting continuous delivery of excellent patient care, customer service and Motivate staff to improve productivity and maintain a professional atmosphere.
Medical Office Representative
BayCare Medical Group
Saint Petersburg , FL
02.2016 - 03.2020
- Greeted patients and visitors upon arrival to the office, providing excellent customer service.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Answered incoming calls from patients and responded to inquiries regarding their health care needs.
- Verified insurance eligibility prior to scheduled appointments.
Referrals and Authorization Coordinator
Community Health Centers Of Pinellas
Saint Petersburg , FL
05.2013 - 02.2016
- Collected and reviewed data from patients charts and other medical records to obtain referrals and authorizations.
- Gathered community resources and coordinated referrals to obtain services.
Education
Associate of Science - Health Information Technology
Central Florida College
Largo, Fl01.2008
Skills
- Customer Service Skill
- Problem Solving
- Training Skills
- Team Building
- Supervision & leadership
- Planning & Organizing
Timeline
Site Manager III
BayCare Medical Group
08.2022 - Current
Site Manager II
BayCare Medical Group
09.2021 - 08.2022
Medical Office Coordinator
Baycare Medical Group
03.2020 - 09.2021
Medical Office Representative
BayCare Medical Group
02.2016 - 03.2020
Referrals and Authorization Coordinator
Community Health Centers Of Pinellas
05.2013 - 02.2016
Associate of Science - Health Information Technology
Central Florida College