Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Webster

Paris,KY

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Manager

Cash Express LLC
Paris, KY
12.2018 - Current
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Initiated legal action against delinquent customers when necessary.
  • Ensured compliance with regulatory requirements and industry standards.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Approved or denied loan applications based on established guidelines.
  • Participated in community events to promote bank's consumer lending services.
  • Verified accuracy of loan documents prior to approval.
  • Provided customer service support throughout the entire process from application through closing.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Developed and implemented effective marketing strategies to promote products and services.
  • Performed daily banking activities such as deposits, withdrawals, transfers and check cashing.

Cashier

Walmart
Paris, KY
10.2018 - 12.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.

Crew Trainer

McDonald's
Paris, KY
06.2015 - 06.2018
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Ensured that all safety protocols were followed during training sessions.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Adhered to food safety standards when storing and preparing foods.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Education

Associate of Arts -

Maysville Community And Technical College
Maysville, KY
05-2023

Pursuing Bachelor - Social Work

Eastern Kentucky University
Richmond, KY

Skills

  • Business Administration
  • Contract Management
  • Staff Development
  • Workforce Management
  • Performance Management
  • Marketing
  • Schedule Preparation
  • Verbal and written communication
  • Team Leadership
  • Staff Training and Development
  • Time Management
  • Data Analyst
  • Collection
  • Customer Service
  • Microsoft Office
  • Problem-Solving
  • Typing Skills

Timeline

Manager

Cash Express LLC
12.2018 - Current

Cashier

Walmart
10.2018 - 12.2018

Crew Trainer

McDonald's
06.2015 - 06.2018

Associate of Arts -

Maysville Community And Technical College

Pursuing Bachelor - Social Work

Eastern Kentucky University

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Kiara Webster