Kiarra Breland
Colorado Springs,CO
Summary
Resourceful Shift Lead Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and team cohesion.
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Capstone Logistics LLC.
Colorado Springs, CO
01.2020 - 10.2024
- Reinforced rules to promote superior employee performance.
- Determined budgets, production goals and rates based on company policies and requirements.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Monitored performance of staff to ensure quality standards were met.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Coached employees on interactions with customers to drive exceptional service.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Customer Service Representative
Alorica
Colorado Springs, CO
02.2017 - 12.2019
- Answered customer inquiries via phone, email, and chat.
- Promoted available products and services to customers during service, account management and order calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Strengthened customer retention by offering discount options.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Forrest county
Hattiesburg, MS05-2010
Skills
- Det
- Interpersonal skills
- Documentation and reporting
- Shift leadership
- Training and mentoring
- Cash handling
- Team building
- Inventory controls
- Verbal and written communication
- Performance reviewing
- Decision-making
- Inventory control
- Energetic and enthusiastic
- Reporting and documenting
- Compliance
- Staff motivation
- Workplace safety
- Policy enforcement
Timeline
Shift Lead Manager
Capstone Logistics LLC.
01.2020 - 10.2024
Customer Service Representative
Alorica
02.2017 - 12.2019
High School Diploma -
Forrest county