Kiarra Copeland
Atlanta,GA
Summary
A challenging and rewarding position within the private sector where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for personal and professional growth commensurate with achievements. Dynamic and results-driven professional with a proven track record, enhancing. Skilled in client relationship building and problem-solving, consistently achieving high customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Field Canvasser Manager
Working Family Party
Atlanta, GA
09.2024 - Current
- Exceeded campaign goals by staying informed on current events, policy proposals, and potential talking points to engage voters effectively.
- Ensured data accuracy by meticulously entering contact information into the campaign''s database system.
- Displayed adaptability by adjusting strategies based on feedback from supervisors or changes in campaign goals.
- Demonstrated resilience in meeting daily quotas for number of doors knocked or contacts made during long hours of work in various weather conditions.
- Enhanced team productivity by effectively managing time, prioritizing tasks, and maintaining accurate records of interactions.
- Increased voter registration by conducting door-to-door canvassing and engaging with community members.
- Maintained professionalism while addressing difficult questions or encounters with uninterested individuals during canvassing activities.
Political Canvasser
BMI Georgia
Atlanta, GA
06.2024 - 09.2024
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Identified key issues important to voters through comprehensive survey administration.
- Adapted to changing campaign priorities and voter concerns, demonstrating flexibility and responsiveness in the face of evolving political contexts.
- Enhanced voter turnout through diligent and persuasive conversations.
- Boosted support for political candidates by conveying relatable stories and personal experiences.
- Utilized social media platforms to amplify campaign messaging and expand outreach efforts within the local community.
Parking Attendant Cashier
Georgia State University
Atlanta, GA
08.2022 - 08.2024
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each student, staff and guest upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to everyone.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Delivery Driver
Krogers Fulfillment Center
Atlanta, GA
11.2021 - 08.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Managed product transitions from warehouse to customer residence, loading, and unloading fresh and produce foods to work.
- Operated delivery vehicles safely and efficiently.
Flex Associate
Walmart Distribution Center
Atlanta, GA
08.2018 - 07.2020
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted team members , and manager's in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Maintained neat, orderly and safe work space.
- Participated in employee training programs, gaining insights into best practices for maximizing productivity while performing restocking duties effectively and efficiently.
- Collaborated with team members to ensure timely completion of restocking tasks during peak hours.
- Fast pace work, to meet assigned daily picking quotas pulling orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Scanned and verified UPC codes for all products to aid in identification, to track orders and verify accuracy.
Package Handler
BOSCH
Atlanta, GA
03.2015 - 09.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Direct Embroidery
G&K Services
Atlanta, GA
11.2014 - 01.2018
- Sewed or assembled fabric or company uniforms.
- Performed counting and inspection of products during sewing process.
- Trained new employees on proper embroidery techniques and machine operation, ensuring consistent results across all projects.
- Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
- Enhanced customer satisfaction by providing high-quality embroidery work on various garments and materials.
- Conferred with designer to determine types of material and garment styles desired.
Cashier
Shoppers World
Atlanta, GA
05.2013 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Division Of Family And Children Services
Atlanta, GA
06.2011 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
The Varsity
Atlanta, GA
05.2011 - 01.2013
- Greeted customers promptly using our famous lingo “What’ll Ya Have” and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
Education
High School Diploma. -
Maynard H. Jackson- Jr. High School
Atlanta, GA05.2011
Skills
- Food preparation
- Data Collection
- Cross-cultural communication
- Assertiveness
- Quick-learning
- Goal-Oriented
- Flexibility
- Client Relationship Building
- Customer Engagement
- Sales experience
- Documentation
- Technical skills
- Campaign Management
- Problem solver
Timeline
Field Canvasser Manager
Working Family Party
09.2024 - Current
Political Canvasser
BMI Georgia
06.2024 - 09.2024
Parking Attendant Cashier
Georgia State University
08.2022 - 08.2024
Delivery Driver
Krogers Fulfillment Center
11.2021 - 08.2022
Flex Associate
Walmart Distribution Center
08.2018 - 07.2020
Package Handler
BOSCH
03.2015 - 09.2018
Direct Embroidery
G&K Services
11.2014 - 01.2018
Cashier
Shoppers World
05.2013 - 10.2016
Customer Service Representative
Division Of Family And Children Services
06.2011 - 07.2013
Cashier
The Varsity
05.2011 - 01.2013
High School Diploma. -
Maynard H. Jackson- Jr. High School