Kiarra Gould
PACE,FL
Summary
Proven leader in banking and customer service, adept at enhancing operational efficiency and customer satisfaction at Members First Credit Union Of Florida. Excelled in cash handling and staff development, achieving significant process improvements. Skilled in security protocols and fostering team collaboration, I drive results while maintaining a focus on strategic objectives.
Overview
13
13
years of professional experience
Work History
FSR III/Cash Services Supervisor
Members First Credit Union Of Florida
09.2020 - Current
- Coordinated emergency response efforts during incidents involving theft or loss prevention breaches, ensuring prompt resolution of situations without impacting customer service quality or overall business operations.
- Maintained accurate records, handled customer inquiries and balanced daily transactions.
- Utilized data-driven insights to identify opportunities for process improvement, leading to significant enhancements in efficiency and cost savings.
- Collaborated with cross-functional teams to develop strategies for optimizing cash flow management and achieving operational efficiency.
Assistant Manager
Wendys Restaurant
01.2011 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FLSkills
- Banking operations knowledge
- Staff Training and Development
- Cash handling expertise
- Security Protocols
- Cash Vault Management
- Willing to Learn
- Customer Service
- Loan Processing
Timeline
FSR III/Cash Services Supervisor
Members First Credit Union Of Florida
09.2020 - Current
Assistant Manager
Wendys Restaurant
01.2011 - 07.2020
High School Diploma -
West Florida High School/Technical
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