Kiarra Holmes
Chicago,IL
Summary
Proven leader at Federal Express with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Assurance Agent
Federal Express
2023.01 - Current
- Influenced positive change within the organization by participating in cross-functional teams focused on enhancing overall customer experience levels.
- Implemented proactive monitoring strategies to detect potential service issues before they impacted customers negatively.
- Streamlined communication channels for efficient information flow between departments, resulting in improved service delivery.
- Exceeded customer expectations by going above and beyond to provide exceptional support in challenging situations.
- Received frequent commendations from both customers and supervisors for outstanding dedication to ensuring timely issue resolution and maintaining high-quality standards of service delivery.
- Effectively managed high-stress situations by remaining calm and composed while working to resolve customer issues quickly.
- Proficient in time card corrections.
Senior Service Agent
Federal Express
2021.03 - 2023.01
- Managed high-priority cases, ensuring prompt resolution and minimal downtime for clients.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Package Handler
Federal Express
2018.11 - 2021.03
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Successfully stood in as team leader when current team lead was off on injury.
- Promptly had freight out of building and on flights.
- Set up ULDs for sort operation i.e assigning splits.
- Weighed ULDs.
Supervisor
Jewel Osco
2015.10 - 2020.01
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Computer And Information Systems
City Colleges of Chicago
Chicago, ILSkills
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Multitasking and Organization
- Data Entry
- Documentation And Reporting
- Technical knowledge
- Warehouse Safety
- Computer Skills
- FWR/FAMIS
- InControl
Certification
AIM 2.0 Certification
Timeline
Service Assurance Agent
Federal Express
2023.01 - Current
Senior Service Agent
Federal Express
2021.03 - 2023.01
Package Handler
Federal Express
2018.11 - 2021.03
Supervisor
Jewel Osco
2015.10 - 2020.01
Computer And Information Systems
City Colleges of Chicago
AIM 2.0 Certification
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