Kiarra Means
Macon,GA
Summary
Experienced Business Associate with a proven track record in utilizing Quickbooks, Medical Billing, and Accounts Receivable expertise to streamline financial operations. Skilled in optimizing data management and implementing innovative solutions to enhance customer satisfaction. Successfully implemented a predictive analytics model for cash flow management, showcasing a forward-thinking approach and analytical skills. Excited to leverage these capabilities to drive strategic decision-making and operational excellence in future endeavors.
Overview
7
7
years of professional experience
Work History
Implementation Specialist
Barnett Home Decor
07.2024 - 05.2025
- Facilitated transition from Fishbowl ERP system to QuickBooks.
- Monitored and audited new processes to maintain efficiency, compatibility, and accuracy.
- Conducted training sessions for employees on new applications.
- Oversaw management of custom report bids.
- Coordinated project milestones to achieve successful system integration.
- Identified new sales channels including Walmart, Target, Faire, and Home Depot.
- Analyzed specifications for integrating new channels.
BDC Representative
Butler Toyota
12.2023 - 07.2024
- Managed inbound and outbound communication with customers, ensuring timely follow-ups and satisfaction.
- Utilized CRM systems to track customer interactions and optimize database management for improved efficiency.
- Collaborated with sales team to streamline appointment scheduling and enhance lead conversion rates.
- Analyzed customer feedback to identify trends, contributing to service improvement initiatives.
- Implemented quality assurance measures to ensure compliance with company standards and elevate customer service experience.
Payroll Specialist
Little Oil Company
10.2021 - 07.2023
- Processed bi-weekly payroll for over 100 employees, ensuring accuracy and compliance with regulations.
- Managed payroll discrepancies, resolving issues promptly to maintain employee satisfaction and trust.
- Managed audit processes to ensure compliance and timely completion.
- Directed management of 150+ vendor accounts, streamlining financial processes.
- Achieved 15% cost reduction by improving accuracy in vendor reconciliation process.
- Pioneered a predictive analytics model for cash flow management, improving budget accuracy.
- Maintained perfect accuracy in tax documentation over a two-year period.
- Redesigned reporting protocols to ensure precise and timely tax filings.
Fiscal Technician
Virginia Distribution Center
04.2019 - 10.2021
- Distributed financial reports, providing insightful business analytics.
- Managed vendor correspondence and resolved discrepancies in billing and invoicing.
- Conducted outbound calls to vendors concerning overdue payments and payment arrangements.
- Managed payment processing for vendors.
- Maintained physical inventories, ensuring stock accuracy.
- Assisted with clerical functions, improving office productivity.
- Resolved receivables discrepancies, ensuring account accuracy.
- Developed a new system for customer account creation, boosting data reliability.
- Performed comprehensive audits on customer accounts, leading to a substantial decrease in errors.
Patient Registration Technician
HCA Healthcare
02.2018 - 04.2019
- Coordinated pre-registration tasks and confirmed insurance information.
- Conducted pre-certification tasks using Meditech system.
- Ensured accurate allocation of insurance plans.
- Collected and registered payments from patients for scheduled appointments.
- Streamlined patient registration, ensuring insurance accuracy, boosting process efficiency.
- Collaborated with clinical teams to facilitate seamless patient transitions and optimize service delivery.
- Increased workflow efficiency by managing multiple phone lines, handling inquiries efficiently while prioritizing urgent matters.
Education
Associate of Arts -
Reynolds Community College
Richmond, VA06.2021
Advanced Diploma -
Thomas Dale High School
Chester, VA06.2018
Skills
- Insurance Verification
- Customer Service
- Medical Billing
- Payroll Processing
- Business Analyst
- Billing Analyst
- Client training
- Customer Service
Softwares
- PeopleSoft
- Timeforce
- Meditech
- Quickbooks
- Adobe
- I-solved
- UltiPro
- Petrocycle
- ADP Workforce
Timeline
Implementation Specialist
Barnett Home Decor
07.2024 - 05.2025
BDC Representative
Butler Toyota
12.2023 - 07.2024
Payroll Specialist
Little Oil Company
10.2021 - 07.2023
Fiscal Technician
Virginia Distribution Center
04.2019 - 10.2021
Patient Registration Technician
HCA Healthcare
02.2018 - 04.2019
Associate of Arts -
Reynolds Community College
Advanced Diploma -
Thomas Dale High School