Kiarra Pulanco
Rock Spring,GA
Summary
Accomplished Customer Service Lead with a proven track record at Food Lion, enhancing customer satisfaction and mentoring team members for peak performance. Expert in data entry and renowned for a positive attitude, I significantly improved service quality and operational efficiency. Skilled in office management and resolving complex issues, I consistently foster strong client relationships and team cohesion.
Overview
3
3
years of professional experience
Work History
Office Associate
Food Lion
08.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
Customer Service Lead
Food Lion
10.2023 - 08.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Greeted customers and listened closely to problems described to determine solutions.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Retail Sales Associate Cashier
Food Lion
06.2022 - 10.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Science - Biology
Dalton State College
Dalton, GA12-2025
High School Diploma -
Lafayette High School
LaFayette, GA05-2023
Skills
- Bookkeeping
- File organization
- Data entry expertise
- Customer service
- Positive attitude
- Strong problem solver
- Office management
- Meticulous attention to detail
Timeline
Office Associate
Food Lion
08.2024 - Current
Customer Service Lead
Food Lion
10.2023 - 08.2024
Retail Sales Associate Cashier
Food Lion
06.2022 - 10.2023
Associate of Science - Biology
Dalton State College
High School Diploma -
Lafayette High School
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