Ursula Jones
Cumberland Gap,TN
Summary
Self-motivated, eager individual looking to further my career within the service field. Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.
Overview
16
16
years of professional experience
Work History
Office Associate
Matt Compton State Farm Agency
Tazewell, TN
11.2022 - Current
- Checked postings and documents for correctness, accuracy and proper coding.
- Implemented payment reminder system to decrease outstanding receivables.
- Verified bank deposits, credit card charges, wire transfers, checks.
- Conducted daily bank deposits for daily revenue collected from sales transactions.
- Utilized job-related software to prepare change of address records.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Stayed abreast of new product offerings and industry trends to provide up-to-date advice to clients.
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Explained coverage options to potential policyholders, answering questions or concerns.
Teller - CSR
Commercial Insurance Specialists Team
New Tazewell, TN
03.2022 - 11.2025
- Continuously updated knowledge about banking products, services, policies and regulations.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Reported daily averages and shortages to operations department.
- Verified customers' identification to ensure compliance with laws and regulations.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Assisted customers in opening new accounts and completing required paperwork.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Opened new checking, savings and lines of credit for customer accounts.
- Reported any operational issues or system problems that occurred during shift promptly.
Law Enforcement Victim Coordinator
Family Justice Center
Tazewell, TN
08.2021 - 03.2022
- Coordinated with Law enforcement departments to ensure victims were being assisted and coordinated with details.
- Attended meetings with representatives from other agencies involved in victim assistance efforts such as court providers or law enforcement.
- Recorded tasks completed on daily log sheets; reported any issues needed to supervisor.
- Responded quickly to emergency situations .
Social Counselor II
Union County Health Department
Maynardville, TN
08.2019 - 08.2021
- In this position, I manage a caseload of families of varying difficulty
- I maintain each family file properly, record information of each contact, answer phone calls, fax, email, create documents, provide documentation, and coordinate with medical providers and community partners
- I link families to appropriate resources based on needs
- I have learned to manage and build a rapport with a diverse population and assist them with various needs
- I manage my mileage report, time sheet, monthly reports, and attend community meetings to better serve my clients
Recovery Specialist
Ridgeview Behavioral Health Services
LaFollette, TN
05.2018 - 08.2019
- In this position, I manage a caseload of clients of varying difficulty
- I maintain each client file properly, record information of each contact, answer phone calls, fax, email, create documents, provide documentation, complete drug screens, and coordinate with probation, DCS, doctors, inpatient facilities, and family
- I have learned to manage and build a rapport with a difficult population and assist them with various needs
- I manage receipts for purchases, keep and inventory of gift cards, complete end of the month tracking information, and various other office activities
Security Officer
G4S
New Tazewell, TN
03.2018 - 05.2018
- In this position, I focused on security of the premises in which I worked
- I gained certification with CPR, Mace, Taser, and CPI
- I obtained my state license at an armed Security officer in Tennessee
- I worked with building rapport and working relationships with other staff and assisting them with various levels of activities
- I strengthened my skills of dealing with difficult patients and visitors, completing paperwork, working alone and handling situations without any direct supervision, and customer service skills
Case Manager
Department of Children’s Services
Rutledge, TN
12.2017 - 03.2018
- In this position, I handled individual cases of varying complexity with little direct supervision
- I managed case documentation, organized individual case files, built rapport with families, clients, attorneys, and judges, prepared documentation for court hearings, and performed various office task including faxing, emailing, filing, and phone calls
Juvenile Court Clerk
Claiborne County Circuit Court Clerk
New Tazewell, TN
07.2017 - 12.2017
- In this position, I have learned to handle different cases and built rapport with clients and attorneys
- I extended my clerical office skills and enhanced clerical abilities of filing records, computer work, managing cases, recording court information, handling multiple phone calls, multitasking, and faxing
- I strengthened my skill set while working alone without direct supervision
Corrections Officer
Claiborne County Sheriff’s Office
New Tazewell, TN
09.2015 - 07.2017
- In this position, I have learned to handle difficult, ambiguous situations and resolve any conflict quickly and efficiently
- While employed at this job, I have greatly gotten to strengthen my ability to work with a team, my multitasking abilities, and handling issues without direct supervision
Customer Service Representative
CSC- United States Citizenship and Immigration Services
Barbourville, KY
12.2013 - 09.2015
- In this position, I learned how to build good rapport with customers and co-workers, which also enhanced my interpersonal communications to better assist those I was helping
- My communication, multitasking, and listening skills were greatly strengthened while at this job
Manager
Marathon
Tazewell, TN
07.2009 - 12.2013
- In this position, I started as a cashier and worked my way to manager
- This job greatly improved my clerical and customer service abilities and taught me how to confidently communicate and handle pressing issues during engaging times
- As a manager, I was able to build my leadership skills and lead my team towards the goals set for our company
Receptionist
Middlesboro Nursing and Rehabilitation Facility
Middlesboro, KY
03.2011 - 12.2011
- In this position, I was able to focus and improve on my office skills, such as using multi-line phones, taking messages, filing, computer skills, working without direct supervision, setting and completing goals in a timely manner
- During this employment, I enjoyed working in an office setting with coworkers while improving my skills in an office setting
Education
Paralegal Studies -
Madisonville Community College
Madisonville, KY05.2015
Baccalaureate of Science - Criminal Justice
Lincoln Memorial University
Harrogate, TN05.2013
Summer Classes -
Southeast Community College
Middlesboro, KY07.2009
Honors High School Diploma -
Cumberland Gap High School
Cumberland Gap, TN05.2009
Skills
- Multitasking
- Communication
- Rapport building
- Responsibility
- Teamwork
- Strategic development
- Goal setting
- Punctuality
- Attention to detail
- Task coordination
- Time management
- Supervision
- Conflict management
- Critical thinking
- Deductive reasoning
- Android
- Apple iOS
- Windows
- Microsoft Office
- Faxing
- Record maintenance
- Email management
- Phone call management
- Detail oriented
- Quick learning
- Calendar management
- Meeting scheduling
- Proofreading
- Bookkeeping
- Document management
- File organization
- Multi-line telephone management
- Scheduling
- Front desk oversight
- Operations support
- Data entry
- Administrative assistance
- Reception duties
- Violence prevention
- Client needs assessment
- Social services
- MS office
- Substance abuse treatments
- Records management
- Risk assessment
- Crisis intervention techniques
- Life skills development
- Analytical thinking
- Discharge planning
- Treatment Planning
- Case management
- Community referrals
- Community outreach expert
- Confidential documentation and recordkeeping
- Boundary setting
- Aftercare follow up
References
- Lauren Keller, Social Worker, 865-585-2031
- Crystal Brooks, Office Associate, 423-489-0601
- Danielle Violet, Navigator, 606-269-3302
References
References available upon request.
Timeline
Office Associate
Matt Compton State Farm Agency
11.2022 - Current
Teller - CSR
Commercial Insurance Specialists Team
03.2022 - 11.2025
Law Enforcement Victim Coordinator
Family Justice Center
08.2021 - 03.2022
Social Counselor II
Union County Health Department
08.2019 - 08.2021
Recovery Specialist
Ridgeview Behavioral Health Services
05.2018 - 08.2019
Security Officer
G4S
03.2018 - 05.2018
Case Manager
Department of Children’s Services
12.2017 - 03.2018
Juvenile Court Clerk
Claiborne County Circuit Court Clerk
07.2017 - 12.2017
Corrections Officer
Claiborne County Sheriff’s Office
09.2015 - 07.2017
Customer Service Representative
CSC- United States Citizenship and Immigration Services
12.2013 - 09.2015
Receptionist
Middlesboro Nursing and Rehabilitation Facility
03.2011 - 12.2011
Manager
Marathon
07.2009 - 12.2013
Paralegal Studies -
Madisonville Community College
Baccalaureate of Science - Criminal Justice
Lincoln Memorial University
Summer Classes -
Southeast Community College
Honors High School Diploma -
Cumberland Gap High School
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