KIARRA ROBERTS
New York,NY
Summary
Results-driven Sales Associate with over 3 years of experience in luxury retail environments. Proven track record of driving sales growth and delivering exceptional customer service. Possesses extensive product knowledge and consistently exceeds sales targets. Committed to providing a personalized shopping experience and building strong relationships with clients.
Overview
6
6
years of professional experience
Work History
Hostess
Park Ave. Kitchen
10.2023 - 10.2024
- Ensured exceptional guest experiences through warm welcomes, efficient seating, and attentive service
- Expertly managed reservations using OpenTable, ensuring seamless booking and seating processes
- Provided accurate wait time estimates, maintaining transparency, and setting guest expectations
- Anticipated and addressed guest needs, fostering a memorable dining experience
- Collaborated with servers to ensure seamless dining experiences
Key Holder/Sales Lead
Kay Jewelers
09.2021 - 02.2023
- Secured store, armed/disarmed alarms, and managed keys
- Counted out cash registers, reconciled daily sales, and performed deposits
- Provided excellent service, resolved issues, and managed customer complaints
- Led sales teams, achieved sales goals, and drove business growth
- Maintained store appearance, ensured visual standards, and created displays
Sales Associate
Macys Herald Square
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Bloomingdale's
10.2018 - 02.2019
- Engage customers, determine needs, and make personalized recommendations.
- Meet or exceed daily sales targets.
- Process transactions accurately and efficiently.
- Maintain visually appealing displays and ensure inventory organization.
- Participate in inventory management, restocking, and merchandising.
- Work effectively with colleagues to achieve sales goals.
Education
High School Diploma -
John F. Kennedy High School
Skills
- Cash Handling
- Retail Sales
- Customer Service
- Open Table / POS
- Upselling
- Product Knowledge
Timeline
Hostess
Park Ave. Kitchen
10.2023 - 10.2024
Key Holder/Sales Lead
Kay Jewelers
09.2021 - 02.2023
Sales Associate
Macys Herald Square
10.2019 - 03.2020
Sales Associate
Bloomingdale's
10.2018 - 02.2019
High School Diploma -
John F. Kennedy High School
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