Summary
Overview
Work History
Education
Skills
Awards
Timeline
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KIARRA WILLIAMS

Chicago,IL

Summary

I'm a dedicated server that works well under pressure and goes above and beyond to make guests' stays unforgettable. I'm also passionate about providing excellent customer service and am a great team player who is enthusiastic and well-maintained. I'm looking to join a team that is dedicated to assisting the company in growing. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Overnight Stocker

Amazon
08.2023 - 01.2024
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for an successful restocking process.
  • Improved warehouse efficiency by implementing an new inventory management system.
  • Streamlined A stock replenishment process for faster order fulfillment and customer satisfaction.
  • Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.

Customer Service Representative

Customer Service Represenative
01.2022 - 11.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Home Caregiver

Home Care Aid
05.2022 - 10.2023
  • Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals
  • Give special care and needs to an patients along with Companionship and emotional support.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Education

Associate of Science - Nursing

College of DuPage
Glen Ellyn, IL

Skills

  • Time Management
  • Ability to Work Under Pressure
  • Patience/strong work ethic
  • Communion skills/Team working skills
  • Professor customer service skills
  • Quick learner / multitasking
  • Scheduling
  • Conflict Resolution
  • Problem Solving
  • Patient Care
  • Process Improvements
  • Progress Monitoring

Awards

  • A&B Honor roll Nov 2018-2023
  • CNA on training
  • Nursing assistant
  • Health care aide

Timeline

Overnight Stocker

Amazon
08.2023 - 01.2024

Home Caregiver

Home Care Aid
05.2022 - 10.2023

Customer Service Representative

Customer Service Represenative
01.2022 - 11.2023

Associate of Science - Nursing

College of DuPage

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KIARRA WILLIAMS