Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Kiarra Williams

Kiarra Williams

Florissant,MO

Summary

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Grasps and articulates sensitive and complex situations with diplomacy and ease. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Patient Service Representative

Aspen Dental
St Louis, MO
05.2022 - Current
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Home Health Care Aide

Priority One Home Health Services
University City, MO
01.2018 - 06.2022
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided transportation and appointments management.
  • Developed rapport to create safe and trusting environment for care.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Customer Service Representative

AAA Auto Club Group
St Louis, MO
06.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Dietary Aide

Delmar Gardens
Florissant, MO
06.2014 - 06.2018
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.

Education

High School Diploma -

Hazelwood West High School
Hazelwood, MO
08.2011 - 05.2015

Skills

Data Entry

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Timeline

Patient Service Representative

Aspen Dental
05.2022 - Current

Customer Service Representative

AAA Auto Club Group
06.2021 - 05.2022

Home Health Care Aide

Priority One Home Health Services
01.2018 - 06.2022

Dietary Aide

Delmar Gardens
06.2014 - 06.2018

High School Diploma -

Hazelwood West High School
08.2011 - 05.2015

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Kiarra Williams