Summary
Overview
Work History
Education
Skills
Timeline
Barista

Kiasiah Grinan

Kannapolis,NC

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to foster a welcoming environment while efficiently handling cash transactions. A team player with strong time management and attention to detail, committed to enhancing customer experiences and driving repeat business.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
11.2023 - 06.2025


  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Sales Associate

Rainbow Shops
06.2022 - 09.2023


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policies.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Worker

Little Caesars Pizza
10.2021 - 05.2022


  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.

Education

Education

A L Brown High School
Kannapolis, NC
05-2025

Skills

  • Time management
  • Attention to detail
  • Team player
  • Problem-solving
  • Sales expertise
  • Adaptive and creative
  • Exceptional customer service
  • Team leadership

Timeline

Barista

Starbucks
11.2023 - 06.2025

Sales Associate

Rainbow Shops
06.2022 - 09.2023

Worker

Little Caesars Pizza
10.2021 - 05.2022

Education

A L Brown High School

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Kiasiah Grinan