Kiaswana Jones
Needham,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.Also Strong Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. L
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rx Sales Associate
Walmart
Waynesboro, MS
03.2024 - 02.2025
- Assisted pharmacy staff with preparing medications and filling orders.
- Updated computer system with current customer, payment and inventory information.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
Customer Service Representative
Qualfon
09.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Streamlined billing procedures for increased revenue collection and reduced errors.
Technical Support Representative
Sitel
11.2020 - 09.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
NTT DATA Services
07.2019 - 11.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Southern Choctaw High School
Gilbertown, AL05.2018
Skills
- Active Listening
- Microsoft Office
- Customer Support
- Computer Proficiency
- Data Entry
- Customer Service
- Navigational Skills
- Troubleshooting
- Technical Skills
- Written and oral communication
- Training and Development
- Insurance billing
- Insurance verification
- Healthcare regulations
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Rx Sales Associate
Walmart
03.2024 - 02.2025
Customer Service Representative
Qualfon
09.2022 - 02.2024
Technical Support Representative
Sitel
11.2020 - 09.2022
Customer Service Representative
NTT DATA Services
07.2019 - 11.2020
High School Diploma -
Southern Choctaw High School