Kimberly Gay
Natchitoches,LA
Summary
Proven leader and effective communicator, adept in POS System Operation and delivering exceptional customer service, honed over extensive experience at Wal-Mart Supercenter. Excelled in fostering team collaboration, enhancing customer satisfaction, and streamlining operations, resulting in increased efficiency and reduced wait times. Demonstrates a commitment to excellence and a drive for achieving positive outcomes.
Overview
16
16
years of professional experience
Work History
Rx Sales Associate
Wal-Mart Supercenter
Natchitoches, LA
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Front End Team Lead
Wal-Mart Supercenter
Natchitoches, LA
10.2020 - 11.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
- Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
- Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
- Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Overnight Customer Service Manager
Wal-Mart Supercenter
Natchitoches
01.2017 - 10.2020
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with customers, promoting brand loyalty and repeat business through exceptional service.
- Resolved conflicts among staff members efficiently by fostering open communication channels and mediating disputes when necessary.
- Maintained cleanliness standards throughout the store, enforcing strict adherence to company policies and health regulations.
- Implemented loss prevention strategies during overnight hours to minimize theft occurrences and protect store assets.
- Supervised overnight staff, providing coaching, guidance, and performance evaluations to foster a positive work environment.
- Reduced customer wait times with a proactive approach to managing queues, prioritizing tasks, and delegating responsibilities.
- Assisted in the hiring process for new employees, conducting interviews and onboarding newly hired team members effectively.
- Maintained a thorough knowledge of company policies, procedures, and products in order to effectively train and support the overnight team.
- Collaborated with daytime management team to ensure seamless transitions between shifts and maintain high levels of customer service.
- Streamlined overnight operations for increased efficiency by implementing new procedures and staff training programs.
- Managed inventory control during the overnight shift, ensuring accurate stocking levels for optimal store performance.
Overnight Cashier
Wal-Mart Supercenter
Natchitoches, LA
07.2009 - 01.2017
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
- Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
Cashier
Wal-Mart Supercenter
07.2008 - 07.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma -
Natchitoches Central High School
Natchitoches, LA05.2004
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Cash Register Operation
- Cash Handling Accuracy
- POS System Operation
Timeline
Rx Sales Associate
Wal-Mart Supercenter
11.2023 - Current
Front End Team Lead
Wal-Mart Supercenter
10.2020 - 11.2023
Overnight Customer Service Manager
Wal-Mart Supercenter
01.2017 - 10.2020
Overnight Cashier
Wal-Mart Supercenter
07.2009 - 01.2017
Cashier
Wal-Mart Supercenter
07.2008 - 07.2009
Diploma -
Natchitoches Central High School