Kiauna Gasiorowski
Earleville,MD
Summary
Personable, organized, and accountable individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and a mindset focused in learning material quickly and efficiently. Skilled in developing and maintaining positive relationships with clients and businesses. Dedicated to providing service that surpasses standards.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
R&M Enterprises, Inc.
08.2023 - Current
- Managed filing system, entered data and completed other clerical tasks for multiple department areas.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Completed forms, reports, logs, and records to quickly handle all documentation for company records and customer files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data in order to promote company sales and client satisfaction.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained accurate records of client payments and transactions, ensuring data integrity.
Lead Bartender
Midnight Oil Brewing Company
02.2023 - 11.2023
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Upheld strict regulations for safe alcohol service and food safety.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Early Childhood Lead Teacher
The Goddard School of Hockessin
01.2019 - 08.2023
- Maintained organized, fun and interactive classroom to help children feel safe.
- Mentored new teachers in the implementation of best practices for early childhood education.
- Built an inclusive classroom culture that embraced diversity and promoted respect for all individuals.
- Adapted teaching methods to accommodate diverse learning needs, resulting in increased student comprehension and success.
- Modeled positive behavior and communication skills for students.
- Utilized data-driven assessments to track student progress, inform instructional decisions, and support overall academic growth.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Rehabilitation Educator
ResCare Premier
06.2018 - 01.2019
- Developed strong rapport with patients, establishing trust and enabling more effective communication regarding their needs and concerns.
- Promoted a positive atmosphere within rehabilitation settings, inspiring hope and motivation among recovering individuals.
- Managed time effectively while working with multiple patients simultaneously, ensuring each received proper attention during therapy sessions.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Figaro's Pizza
05.2015 - 07.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Science - Occupational Therapy
Coastal Carolina University
Conway, SCHigh School Diploma -
San Marcos High School
San Marcos, TX05-2017
Skills
- Customer service
- Data entry
- Customer and client relations
- Critical thinking
- Documentation and recordkeeping
- Scheduling and calendar management
- QuickBooks proficient
- Teamwork and collaboration
- Multitasking Abilities
- Friendly, positive attitude
Timeline
Administrative Assistant
R&M Enterprises, Inc.
08.2023 - Current
Lead Bartender
Midnight Oil Brewing Company
02.2023 - 11.2023
Early Childhood Lead Teacher
The Goddard School of Hockessin
01.2019 - 08.2023
Rehabilitation Educator
ResCare Premier
06.2018 - 01.2019
Waitress
Figaro's Pizza
05.2015 - 07.2017
Bachelor of Science - Occupational Therapy
Coastal Carolina University
High School Diploma -
San Marcos High School
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