Kiavonni Johnson
Houston,TX
Summary
Accomplished and integrity-driven professional offering 7 years of leadership and customer service experience. Overall goal is for continued growth while providing outstanding leadership in reaching company goals. Exceptionally organized and disciplined; well-developed interpersonal skills and the ability to motivate and encourage team members to accomplish individual performance and company goals. Recognized as a leader with strengths to identify and define continuous improvement processes. I am dedicated to developing highly effective way of overcoming any obstacles in order to achieve team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Remote Customer Service Agent
FedEx
Houston, TX
01.2020 - 05.2024
- Develops partnerships with internal and external departments including Senior Leadership
- Consistent exercise of independent judgment and discretion in matters of significance
- Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
- Organized and filed receipts and paperwork for all orders to place in system and on paper file
- Make sure all orders are filled and completed with delivery being completed
- Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Customer Service Rep
Assurant
Houston, TX
02.2018 - 06.2020
- Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
- Assist customer with their Cox cable service
- Perform technical support on Cox cable boxes and nodes
- Send out signals to customer cable boxes and exhaust all my tools to fix problems of customers
- Send out technician to fix anything we can't fix
- Sign up new customers for service such as cable, home security, and internet
Customer Service Rep
Grainger
Houston, TX
12.2016 - 05.2017
- Assist customers with Grainger online and in store purchases
- Assist customers any help they needed finding Grainger items on the website
- Answer phone calls for Grainger customers (100-150 calls)
- Consistent exercise of independent judgment and discretion in matters of significance
- Assist customers with product knowledge on any part or product they were trying to find
Customer Service Rep
Coventry Health Care
Houston, TX
11.2014 - 08.2016
- Assist customers any problems they have with their Health care spending cards
- Track and analyze my own activity and results metrics on a daily basis
- Assists customers in solving customer problems (technical, product, billing, etc.)
- Develops partnerships with internal and external departments including Senior Leadership
- Consistent exercise of independent judgment and discretion in matters of significance
- Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
- Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
Customer Service Rep
JP Morgan Chase
Houston, TX
09.2013 - 10.2014
- Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
- Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
- Assist Chase customers with handling their online accounts checking, savings
- Troubleshoot customer online accounts when they had issues with their online accounts
- Demonstrate the to properly go through company policies and procedures
- Answer calls from angry irate customers and assist them while remaining calls
- Assist in gathering sorting, and entering credits and adjustments to secure credits are given according to company guidelines
Assistant/Receptionist
DIXON DELIVERY
Houston, TX
04.2010 - 07.2012
- Assist with the planning and directing of loads
- Fax and print all files for the day to day loads
- File all paperwork in an orderly fashion
- Answer phone lines for the company
Customer Service Rep
NCO
Houston, TX
06.2005 - 06.2009
- Ensured all performance metrics are achieved, while meeting and exceeding customer technical support requirements for appropriate product lines
- Greeted and processed client orders and their specific needs with patience and sensitivity
- Maintained detailed subscriber accounts for customer purposes
- Provided effective billing, sales and technical support to subscribers
- Stayed current on internal work processes, policies, and procedure
Customer Service/Technical Support/Sales
NCO
Houston, TX
05.2002 - 06.2005
- Demonstrated the ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
- Coached and developed new employees on company policies and procedures
- Consistently presented a professional image, both on the phone and in person, contributing to your company's positive reputation
- Answered (100-150) incoming calls in a call center environment
- Analytical problem solver maintain relationships with customers and vendors
- Upheld the title of top customer service rep for 12 consecutive months
- Generate quotas for customers; processed purchase orders
- Assist in gathering, sorting, and entering credits and adjustments to secure credits are given according to company guidelines
Culinary Dept/ Cook
Silverado Senior Living
Houston, TX
09.2000 - 04.2001
- Maintain and keep up with sanitation policies
- Prepare meals for a large group of individuals
- Prepare three meals and two snacks a day for a large group
- Clean and sanitize and stock refrigerators
- Prepare the dining areas for breakfast, lunch, dinner
- Assist patients with Alzheimers
Education
Diploma -
Aldine Sr. High
Houston, TX01.2000
Skills
- Microsoft Office Suite
- MS Live Meeting
- CSG
- TTS
- AVAYA
- WITNESS
- CMS
Certification
Customer Excellence
Keyaccomplishments
- Top Customer Service Rep of the year, 12/01/07
- Top Customer Service rep for 12 consecutive months, 12/01/07 - 12/01/08
- Awarded MVP of my Department
Computertechnicalskills
- Microsoft Office Suite
- MS Live Meeting
- CSG
- TTS
- AVAYA
- WITNESS
- CMS
Timeline
Remote Customer Service Agent
FedEx
01.2020 - 05.2024
Customer Service Rep
Assurant
02.2018 - 06.2020
Customer Service Rep
Grainger
12.2016 - 05.2017
Customer Service Rep
Coventry Health Care
11.2014 - 08.2016
Customer Service Rep
JP Morgan Chase
09.2013 - 10.2014
Assistant/Receptionist
DIXON DELIVERY
04.2010 - 07.2012
Customer Service Rep
NCO
06.2005 - 06.2009
Customer Service/Technical Support/Sales
NCO
05.2002 - 06.2005
Culinary Dept/ Cook
Silverado Senior Living
09.2000 - 04.2001
Diploma -
Aldine Sr. High