Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kiaya Black

Batesville,MS

Summary

Dynamic professional with a proven track record at Hibbett, excelling in team leadership and inventory management. Recognized for enhancing customer satisfaction and mentoring staff, while implementing effective training strategies. Skilled in quality assurance and patient care, skilled in caring for others, committed to fostering a positive work environment and ensuring operational excellence. Making everyone feel as safe as possible and equal.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager in Training

Hibbett
05.2025 - Current
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Gained knowledge of company policies, protocols and processes.

Direct Care Worker

Communicare Community Mental Health Center
06.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Remained alert to problems or health issues of clients and competently responded.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.

Shift Manager

Popeyes
10.2022 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Education

South Panola High School
Batesville

Associate of Applied Science - Criminal Justice

Hinds Community College
Raymond, MS
05-2025

Skills

  • Team leadership
  • Client account management
  • Proficient in technical skills
  • Quality assurance
  • Team leadership
  • Inventory management
  • Customer engagement
  • Staff guidance
  • Patient care
  • Medication administration
  • Meal preparation
  • Personal hygiene assistance
  • CPR certified
  • First aid and safety
  • Community activities
  • Transportation
  • Direct patient care
  • Cash handling
  • Accurate money handling
  • Opening and closing procedures

Certification

  • ServSafe, National Restaurant Association - 2/18/23 - 2/18/28
  • Certified Adult Mental Health First Aid USA - 06/05/24 - 06/05/27
  • CPI, Training - 06/04/24 - 06/04/26
  • CPR certified

Languages

English
Full Professional

Timeline

Manager in Training

Hibbett
05.2025 - Current

Direct Care Worker

Communicare Community Mental Health Center
06.2024 - Current

Shift Manager

Popeyes
10.2022 - 09.2024

South Panola High School

Associate of Applied Science - Criminal Justice

Hinds Community College

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Kiaya Black