Kiayna Wallace
Carrollton,GA
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Carroll County School District
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
Server
Lafinca Mexican Bar&Grill
09.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server Shift Leader
Crafty Crab
07.2020 - 08.2021
- Handled table service and other dining room tasks.
- Recruited and trained new waitstaff personnel.
- Handled customer complaints professionally, resolving issues.
- Bussed and reset tables to keep dining room and work areas clean.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Science - Early Childhood Education
University of West Georgia
Carrollton, GASkills
- Effective verbal and written communication
- Exceptional customer service
- Guest engagement
- Organization
- Table management
- Guest service
- Server coordination
- Elementary education
- Verbal and written communication
Timeline
Paraprofessional
Carroll County School District
08.2023 - Current
Server
Lafinca Mexican Bar&Grill
09.2021 - 07.2023
Server Shift Leader
Crafty Crab
07.2020 - 08.2021
Associate of Science - Early Childhood Education
University of West Georgia
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