Ki'Ayre Maysahw
Dallas,TX
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
01.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Performed drug test screening
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
Patient Advocate
Alight Solutions
10.2019 - 01.2021
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Set up appointments for doctor visits and medical test
- File claims and appeals on patient behalf
- Send updates to patients regarding the process of their request
Social Media Analyst
Genpact
07.2018 - 10.2019
- Contextualized data, analyzed and shared relevant information and discussed actionable recommendations with product team.
- Analyzed social media performance, identifying trends and areas of improvement to drive future success.
- Optimized social media profiles for increased search engine visibility and improved user experience.
- Remove content that violates the client guidelines
- Improved audience targeting through detailed analysis of user demographics and preferences.
Insurance Clerk
State Farm
02.2015 - 06.2018
- Heavy data entry
- Complete daily company wide spreadsheet for more than 300 employees including the previous day numbers and stats
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maintain and manage administration files
Document Reviewer
BNY Mellon
05.2012 - 02.2015
- Heavy data entry
- Verify accuracy of billing data and revise any errors
- Review documents such as purchase orders, sales tickets, charge slips or hospital records to compute fees or charges due.
- Type billing documents, shipping labels, credit memorandums and credit forms using typewriters or computers
- Compute credit terms, discounts, shipment charges or rates for goods or services to complete billing documents
- Innovated new document management strategies for optimal workflow effectiveness throughout the team.
- Identified key issues in complex legal documents, leading to more informed decision-making processes.
Education
ASCP Phlebotomy Certification -
Texas Career Insitutite
Dallas, TX01.2016
High School Diploma -
Skyline High School
Dallas, TX05.2013
Skills
- Venipuncture
- Patient Care
- Specimen handling
- 10-key
- Microsoft Word, Excel, Powerpoint and Bookkeeping
- Type 35WPM
- Lytec
- Chart Logic
- Epic
- ACS Web billing portal
- Customer Service
- Medical Records
- Insurance Verification
Accomplishments & Awards
Perfect attendance
Employee of the week
Timeline
Phlebotomist
Quest Diagnostics
01.2021 - Current
Patient Advocate
Alight Solutions
10.2019 - 01.2021
Social Media Analyst
Genpact
07.2018 - 10.2019
Insurance Clerk
State Farm
02.2015 - 06.2018
Document Reviewer
BNY Mellon
05.2012 - 02.2015
ASCP Phlebotomy Certification -
Texas Career Insitutite
High School Diploma -
Skyline High School
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