Kibrom Afework
Washington ,DC
Summary
Dynamic Front Desk Receptionist with proven success at Washington Sport Club, enhancing guest retention through exceptional customer service and meticulous attention to detail. Skilled in appointment scheduling and adept at managing high-volume calls, I excel in creating welcoming environments and fostering team collaboration to ensure seamless operations.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Washington Sport Club
04.2021 - Current
- Expedited check-in and check-out procedures for clients, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Beatrice Loving Heart Agency, INC
02.2018 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Front Desk Receptionist
RestCare
03.2012 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Data entry
- Cash handling
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- File organization
- Issue handling
Timeline
Front Desk Receptionist
Washington Sport Club
04.2021 - Current
Receptionist
Beatrice Loving Heart Agency, INC
02.2018 - 01.2021
Front Desk Receptionist
RestCare
03.2012 - 12.2017