Kie Linson
Computer Forensics Analyst
Vestal,NY
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 18-year career in the aviation sector. Dynamic successful applying quality and safety in busy business environment.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
FBO Manager
Broome County Department of Aviation
03.2024 - Current
- Played a key role in establishing the new FBO on the airfield
- Managed over 20 based tenants and tenant contracts
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Inside Sales Representative
Blue Ash Industrial Supply Inc.
02.2020 - 07.2021
- Respond to all customer inquiries in a timely manner.
- Negotiate prices, terms of sales, and service agreements.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Quote prices, credit terms, and other bid specifications.
- Create Purchase Orders for customers and Outside reps.
- Dispute Order Errors with Manufacturers and suppliers as needed.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Performs customer equipment returns and credits.
- Answered customers’ questions regarding products, prices, and availability
- Managed friendly and professional customer interactions.
Sr. Quality Assurance Auditor
Polar Air Cargo, Quality Assurance
02.2015 - 04.2019
- IATA Fuel Quality Inspector Lvl I
- Participated in multiple government and foreign audits to obtain and retain certifications and government contracts.
- Participated in 2 IOSA audits, ensuring Polar Air Cargo was ready for inspection.
- Monitored Maintenance Checks of aircrafts at our 145 Repair Stations.
- Helped build the QA and CASS program for a large Repair Stations
- Ensured 145 facilities used by the Company complied with FAA regulations as well as Company requirements.
- Ensured that companies with an EASA Certification complied with EASA Requirements
- Worked C.A.S.E. Checklists as part of company audit requirements for Repair and Overhaul Vendors.
- Conducted hundreds of audits to determine if vendors used by the Company meet or exceeded our requirements.
- Ensured all Non-Conformance's found during audits or investigations were corrected and a proper root-Cause Analysis and Corrective active were implemented.
- Revised the companies audit checklists for internal and external use.
- Performed quality checks on paperwork packages to ensure all requirements were completed.
- Trained and mentored new Quality Employees
- Maintained multiple databases for 3 Airlines
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Flight Equipment Technician
United States Marine Corps, Aviation
07.2007 - 07.2014
- Maintained Pilot and aircraft Equipment
- Maintained scheduled/unscheduled maintenance for aircraft's and support equipment
- Trained and Certified Marines on their duties and responsibilities.
- Ensured command readiness to be able to respond to crisis' in a moments notice.
- Tracked and updated maintenance cycles on Aviation Survival Gear, as well as safety equipment on aircraft's
- 1 campaign tour (OEF) as well as multiple deployments for joint operations with allied nations. In charge of logistics for all gear needed for aircrew while deployed.
- Multiple Letters of Recommendation and Letters of Commendation, related to work duties and support of various projects.
- Co-Managed the Tool Control Program both VMGR-452 and VMMT-204.
Education
Computer Security And Forensics -
SUNY Broome Community College
Binghamton, NY 08.2023 - Current
High School Diploma -
Division Avenue High School, Liberal Arts
Levittown, NY 01.2003 - 05.2007
Skills
Microsoft Suite
Time Management
Personnel Management
Customer Service
Verbal and Written communication
Advanced Computer Skills
Blueprint Translation
Auditing and Bookkeeping
Risk Analysis
Risk Assessment/Mitigation
Mechanical Knowledge
Critical Thinking
Training and Development
Computer hardware troubleshooting
Security best practices
Hardware and software installation
Timeline
FBO Manager
Broome County Department of Aviation
03.2024 - Current
Computer Security And Forensics -
SUNY Broome Community College
08.2023 - Current
Inside Sales Representative
Blue Ash Industrial Supply Inc.
02.2020 - 07.2021
Sr. Quality Assurance Auditor
Polar Air Cargo, Quality Assurance
02.2015 - 04.2019
Flight Equipment Technician
United States Marine Corps, Aviation
07.2007 - 07.2014
High School Diploma -
Division Avenue High School, Liberal Arts
01.2003 - 05.2007
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