Kieana Dix
Augusta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Delta Air Lines, Inc
10.2022 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Line Cook/ CLC
Red Robins
11.2021 - 10.2023
- Cooking menu items in cooperation with the rest of the kitchen staff., Seasoned and cooked food according to recipes and personal judgment and experience, maintained sanitation, health, and safety standards in work areas, cleaned food preparation areas, cooking surfaces, and utensils., Verified that prepared food meets requirements for quality and quantity
- Assist with training new and current employees with preparing menu items correctly, provide information on the food safety guidelines, manage the BOH staff while the manager is away assisting with other areas of the store.
CSR Associate
Public Storage
02.2020 - 11.2021
- Answer inbound customer calls daily and perform administrative duties on items such as customer account and status inquiries and make outbound return calls to customers and assist with sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Technical Support Agent
Apple Inc
06.2019 - 06.2020
- Responsible for troubleshooting, and answering customers questions over the phone, via chat, or email about apple products (Apple Watch, iPhone, iPod, iPad, Mac, and Apple TV), services and accessories, including both software and hardware.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
CULINARY
Pinnacle Club, Culinary Arts
04.2019 - 06.2019
- Successfully preformed essential kitchen duties prepping fruits and vegetables for events, as well setting up/breaking down the area for events and buffets at the scheduled times of reservations.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
Security Personnel
Allied Universal Protection Services
08.2015 - 06.2017
- Conducted hourly safety rounds, monitored and operated CCTV, permitted authorized individuals and visitors to enter the site, provided customer service to both employees and visitors, and administered cash pick-ups and drop- offs to the vault.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associates - Culinary Arts
Helms College
Augusta, GASkills
- Customer Focus
- Building Relationships
- Empathy
- Problem Solving
- Self-Starter
- Entrepreneurial Spirit
- Dependable and Enthusiastic
- Detail-Oriented
- Microsoft Office Suite
- Strategic Business Initiatives
- SERV Safe Certification
- Restaurant Management Certification
- Sales Oriented
- Cash Handling
- Service Quality
- Customer Reservations
Timeline
Reservation Agent
Delta Air Lines, Inc
10.2022 - Current
Line Cook/ CLC
Red Robins
11.2021 - 10.2023
CSR Associate
Public Storage
02.2020 - 11.2021
Technical Support Agent
Apple Inc
06.2019 - 06.2020
CULINARY
Pinnacle Club, Culinary Arts
04.2019 - 06.2019
Security Personnel
Allied Universal Protection Services
08.2015 - 06.2017
Associates - Culinary Arts
Helms College
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