Kieana Lee
Chesapeake,VA
Summary
Dynamic delivery professional with extensive experience at Instacart and DHL Express, excelling in package scanning and commercial driving. Proven track record of on-time deliveries and building strong customer relationships. Recognized for maintaining safety standards and achieving high customer satisfaction through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Manipack
QVC Warehouse
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Customer Service Cashier
7 Eleven Store
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate cash drawer, ensuring accountability at all times.
- Educated customers about promotions and store offerings to enhance sales.
Delivery Driver
Instacart
05.2019 - 10.2025
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Deli Clerk
Kroger
11.2024 - 05.2025
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Remittance Processor
JPMorgan Chase
04.2024 - 01.2025
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Cashier Assistant
Circle K
05.2023 - 02.2024
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Retrieved items for customers and verified prices.
Bakery Clerk
Kroger
11.2022 - 08.2023
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Caregiver
Village Caregiving
02.2022 - 05.2023
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
Delivery Courier
DHL Express
06.2018 - 11.2020
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
Education
No Degree - Social Sciences
Jefferson Community And Technical College
Louisville, KYHigh School Diploma - Business Management
Waggener Traditional High School
Louisville, KY05.2002
Skills
- Package scanning
- Delivery logging
- Tractor-trailer driving
- Commercial driving
Timeline
Manipack
QVC Warehouse
10.2025 - Current
Customer Service Cashier
7 Eleven Store
10.2025 - Current
Deli Clerk
Kroger
11.2024 - 05.2025
Remittance Processor
JPMorgan Chase
04.2024 - 01.2025
Cashier Assistant
Circle K
05.2023 - 02.2024
Bakery Clerk
Kroger
11.2022 - 08.2023
Caregiver
Village Caregiving
02.2022 - 05.2023
Delivery Driver
Instacart
05.2019 - 10.2025
Delivery Courier
DHL Express
06.2018 - 11.2020
High School Diploma - Business Management
Waggener Traditional High School
No Degree - Social Sciences
Jefferson Community And Technical College