Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kieanna Delaney

Tamarac,USA

Summary

Experienced in delivering compassionate care to individuals with diverse needs, utilizing effective communication and empathy to support daily living activities and emotional well-being. Knowledgeable in personalized care plans and patient comfort enhancement. Hospitality professional with expertise in training methodologies and team development, proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Recognized for fostering collaboration, achieving results, adapting to evolving needs, and skilled in communication and leadership.

Overview

6
6
years of professional experience

Work History

House Sitter

Dr.Yakowitz
02.2022 - Current
  • Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
  • Communicated with homeowner via phone or text.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Resolved emergencies promptly by following established protocols or contacting appropriate professionals when necessary.

Server

KPOT
03.2025 - 05.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Mama Asian Bistro
02.2025 - 03.2025
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Bonefish Grill Restaurants
02.2022 - 03.2025
  • Provided exceptional service to a high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Trained new employees on restaurant procedures and plating techniques.

Key Manager

Bonefish Grill Restaurants
02.2022 - 03.2025
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Suspended bank deposits and security procedures to support store opening and closing.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.

Server

Sugar Factory
03.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Restaurant Hostess

Bonefish Grill Restaurants
02.2021 - 02.2023
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.

Call Center Agent

Total Marketing Concepts
09.2019 - 09.2019
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.

Education

Health Science -

Broward College
Fort Lauderdale, FL

Associate of Science - Nursing

Palm Beach State College
Lake Worth, FL
06-2027

High School Diploma -

Coconut Creek Highschool
Coconut Creek, FL
06-2022

Associate of Science - CNA License Still Have To Take Test For Clinical

Truth Health Academy
Lauderhill, FL
07-2025

Skills

  • Initiative-taking
  • Teamwork and collaboration
  • Strong work ethic
  • Customer service
  • Tech-savviness
  • Emergency preparedness
  • Trustworthiness
  • Problem-solving
  • Phone and email communication
  • Decision-making
  • Valid Driver's license
  • Clean background check

Timeline

Server

KPOT
03.2025 - 05.2025

Server

Mama Asian Bistro
02.2025 - 03.2025

Server

Sugar Factory
03.2024 - 06.2024

House Sitter

Dr.Yakowitz
02.2022 - Current

Server

Bonefish Grill Restaurants
02.2022 - 03.2025

Key Manager

Bonefish Grill Restaurants
02.2022 - 03.2025

Restaurant Hostess

Bonefish Grill Restaurants
02.2021 - 02.2023

Call Center Agent

Total Marketing Concepts
09.2019 - 09.2019

Health Science -

Broward College

Associate of Science - Nursing

Palm Beach State College

High School Diploma -

Coconut Creek Highschool

Associate of Science - CNA License Still Have To Take Test For Clinical

Truth Health Academy

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Kieanna Delaney