Kieara Hamilton
Austin,TX
Summary
Diligent professional seeking to leverage extensive experience in customer service. Demonstrated ability to ensure customer satisfaction through efficient planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic conditions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Partner
Driver
Austin, TX
05.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Lyft Partner
Driver
Austin, TX
05.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Instacart Shopper
Shopper
Austin, TX
05.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Special Education Teacher
TXEA
Pflugerville, TX
03.2025 - 04.2025
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Leasing Representative
Pedcor
Austin, TX
06.2023 - 05.2024
- Greeted clients and prepared leases.
- The leasing Representative is the first point of the contract between Pedcor Management Corporation and residents, prospects, contractors, and the general public.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Processed application and lease agreement by conducting rental history, credit check, and background check.
Call Center Representative
Hub International
Austin, Texas
08.2022 - 06.2023
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Followed established procedures during calls with customers.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Followed up promptly on all unresolved cases from previous shifts.
- This job was based on helping those whom carried a 401k, Roth, IRA+.
SpeEd Teacher
Texas Empowerment Academy
Austin, Tx
08.2021 - 05.2022
- Developed and implemented behavior management plans
- Supported students in developing self-esteem and self-confidence
- Provided direct instruction in academic areas such as reading, writing, mathematics, science, social studies, and life skills.
- Provide different instruction based on individual learning styles and abilities.
- Established and maintained cooperative working relationships with students, parents, and schools.
Call Center Representative
Harte Hanks
Pflugerville, Texas
10.2018 - 06.2020
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Met performance goals and call center metrics in fast-paced performance setting.
- Built trust with customers through personalized conversations.
Education
Certification - Cosmology Candidate
Paul Mitchell
Austin, Tx01.2026
High School Diploma -
Pflugerville High School
Pflugerville, TX06.2017
Associate of Science - Dental Assisting
Dodge City Community College
Dodge City, Tx01.2017
Skills
- Effective communication
- Emergency management
- Positive reinforcement
- Group instruction
- Customer engagement and service
- Problem solving
- Multitasking
- Educational Games
LANGUAGES
English Fluent
Certification
- CPR
- First Aid
COACHING
I ran track from the time I was in 5th grade until my freshmen year in college. I live it, breathed it and endorsed it. The opportunity to coach summer track now is amazing to see kiddos excitement in achieving what is and will be possible as long as they dedicated their minds and hearts to it.
Timeline
Special Education Teacher
TXEA
03.2025 - 04.2025
Uber Partner
Driver
05.2024 - Current
Lyft Partner
Driver
05.2024 - Current
Instacart Shopper
Shopper
05.2024 - Current
Leasing Representative
Pedcor
06.2023 - 05.2024
Call Center Representative
Hub International
08.2022 - 06.2023
SpeEd Teacher
Texas Empowerment Academy
08.2021 - 05.2022
Call Center Representative
Harte Hanks
10.2018 - 06.2020
Associate of Science - Dental Assisting
Dodge City Community College
Certification - Cosmology Candidate
Paul Mitchell
High School Diploma -
Pflugerville High School