Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiesha Mcfadden

Philadelphia,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.

Outgoing professional with background leading and monitoring children enrolled in program. Alert and attentive at all times when supervising youth. Redirects attention of participants and maintain order for focused activities and fun experiences.

Hardworking Recreational Leader well-versed in creating and directing events. Proficient in budget, safety and administrative concerns. Offers many years of experience building programs, promoting engagement, and delivering quality community recreational activities.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Attentive intake specialist with several years' experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

16
16
years of professional experience

Work History

Home Health Aide

Patriots home care
Philadelphia, PA, 19133
11.2019 - Current
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Assisted in ambulation and exercise routines for clients.
  • Provided companionship and monitored health condition of clients.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Assisted with personal care activities, such as bathing, dressing and grooming.

Medical Intake Coordinator

Crozer-Chester Medical Center
Chester, PA
02.2022 - 05.2025
  • Greeted patients upon arrival and verified identification documents prior to admission into the facility.
  • Processed paperwork associated with admissions including consent forms, release agreements.
  • Coordinated referrals between primary care providers and specialists within a timely manner.
  • Assisted with payment arrangements for services rendered by providing financial options to patients.
  • Organized and scheduled patients' appointments with physicians, specialists, or other healthcare professionals.
  • Assisted with obtaining authorizations from insurance companies for certain procedures or treatments.
  • Verified insurance coverage to ensure compliance with company policies and procedures.
  • Answered incoming calls regarding appointment times, prescription refills, billing inquiries, and other related topics.
  • Collected copayments from patients at time of service according to established guidelines.
  • Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.

Caregiver

Sweethomehealthcare
Philadelphia, PA, 19132
06.2015 - 11.2019
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Accompanied clients to social events such as movies or plays.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Package Handler

UPS
Philadelphia, Pennsylvania
10.2017 - 01.2018
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.

Direct Sales Associate

Direct Energy US Home Services
Philadelphia, New York
11.2010 - 07.2013
  • Maintained a detailed database of customer information for follow-up purposes.
  • Assisted customers with selecting products based on their individual requirements.
  • Served as a point of contact for customers seeking more information about our products or services.

Sales Associate

Kmartcorp
Philadelphia, , Pa
02.2009 - 06.2013
  • Attended weekly team meetings to review performance goals and objectives.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Youth Summer Camp Staff Member

YMCA Summer Camp
Philadelphia, New York
06.2010 - 08.2012
  • Initiated conversations with parents and guardians regarding camper behaviors or difficulties they may be experiencing.
  • Assisted with registration and orientation of campers.
  • Ensured that the physical needs of all campers were met in accordance with health regulations.
  • Provided guidance and support to campers while encouraging them to participate in activities.
  • Helped plan daily schedules for campers including meals, rest periods, recreation time.
  • Provided individual attention as needed to help build self-esteem among youth participants.
  • Supervised and monitored campers at all times to ensure safety.
  • Encouraged team building skills through cooperative activities designed to foster social development .
  • Maintained a safe environment for children in compliance with company policies and procedures.

Education

High School Diploma -

Horace Furness High School
Philadelphia, PA
06-2009

Skills

  • Patient intake
  • Insurance verification
  • Appointment scheduling
  • Referral coordination
  • Patient care
  • Medication management
  • Health monitoring
  • Care plan development
  • Meal preparation
  • Client transportation
  • Emotional support
  • Problem solving
  • Progress documentation
  • Housekeeping
  • Feeding assistance
  • Patient transportation
  • Bedside care
  • Dementia support
  • Specialized dietary needs
  • First aid and safety
  • Recording vital signs
  • Medication organization

Timeline

Medical Intake Coordinator

Crozer-Chester Medical Center
02.2022 - 05.2025

Home Health Aide

Patriots home care
11.2019 - Current

Package Handler

UPS
10.2017 - 01.2018

Caregiver

Sweethomehealthcare
06.2015 - 11.2019

Direct Sales Associate

Direct Energy US Home Services
11.2010 - 07.2013

Youth Summer Camp Staff Member

YMCA Summer Camp
06.2010 - 08.2012

Sales Associate

Kmartcorp
02.2009 - 06.2013

High School Diploma -

Horace Furness High School
Kiesha Mcfadden