Kieayla Hawthorne
Springfield,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapts to working effectively unsupervised and quickly mastering new skills. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Old Navy, Gap
Springfield, IL
12.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
Retail Banker
Woodforest National Bank
Springfield , IL
05.2023 - 10.2023
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
Crew Member
McDonald's
Springfield, IL
12.2022 - 02.2023
- Maintained cleanliness, sanitation, and health code standards
- Kept wait times low while ensuring that everything was made correctly
- Gave every guest a welcoming smile and answered any questions they may have needed.
Barista
Dunkin' Donuts
Springfield , IL
10.2022 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Salad and Sandwich Maker
Panera Bread
Springfield , IL
07.2022 - 08.2022
- Kept informed about new products arriving at the store on a regular basis.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
Crew Trainer/Crew Member
Freddy's Frozen Custard & Steakburgers
Springfield, IL
05.2020 - 07.2022
- Worked as an opener and closer
- Trained the new employees who came in
- Multitasked while taking orders
- Cleaned during down time
- Checked every guest bag to ensure that everything was correct.
Education
High school diploma -
Lanphier High School
Skills
- Customer Service (4 years)
- Cashiering
- Multitasking
- Driver's License
- Food Handler Certification
- Strong communication
- Problem-solving
- Customer Financing
Additional Information
-Authorized to work in the US for any employer
-Open availability
-Willing to relocate
Timeline
Retail Sales Associate
Old Navy, Gap
12.2023 - Current
Retail Banker
Woodforest National Bank
05.2023 - 10.2023
Crew Member
McDonald's
12.2022 - 02.2023
Barista
Dunkin' Donuts
10.2022 - 12.2022
Salad and Sandwich Maker
Panera Bread
07.2022 - 08.2022
Crew Trainer/Crew Member
Freddy's Frozen Custard & Steakburgers
05.2020 - 07.2022
High school diploma -
Lanphier High School
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