Hi, I’m
Mikayla Cheesman
Broomfield,CO
Summary
Dedicated student with an exceptional work ethic, strong multitasking abilities, as well as collaborative, analytical, and organizational skills. Prepared to accept any challenge to support the team. Reliable, committed team player who approaches work with thoroughness and innovation.
Overview
5
years of professional experience
1
Certification
Work History
Bath & Body WorksBroomfield, CO
Retail Sales Associate
07.2023 - Current
Job overview
- Engage directly with customers to identify their needs, respond to their concerns regarding products, and suggest suitable options.
- Facilitate product replenishment strategies that maintain store's variety and capacity.
- When necessary, provide assistance with floorsets, window adjustments, visual appearance, and marketing placement.
- Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
MauricesDurango, CO
Assistant Manager
01.2023 - 05.2023
Job overview
- Assists store leader with recruitment, hiring, training, and scheduling of retail employees.
- In charge of overseeing and supervising employees and store while store leader is not there.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
TJ MaxxDurango, CO
CEC
10.2021 - 12.2022
Job overview
- Oversee group of associates in front of store, making sure provide timely, polite customer service and advertise rewards programs.
- Assigns registers, assists with meeting POS coverage requirements, and plans all Associates' breaks.
- Swiftly resolve issues and concerns raised by customers, guaranteeing a satisfying experience
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
Salsa On The RockColorado Springs, CO
Hostess
04.2019 - 08.2021
Job overview
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring comfort of guests throughout their visit.
Education
Metropolitan State University of DenverDenver, CO
Bachelor of Science from Business Administration
05.2025
Lewis-Palmer High SchoolMonument, CO
High school diploma
05.2021
Skills
- Cash register/cash handling (3 years)
- Merchandising
- Customer service (4 years)
- Assistant Manager Experience
- Computer skills
- Communication skills
- POS
- Retail management
- Sales
- Basic math
- Phone etiquette
- Typing
- Conflict management
- Microsoft Office
- Analytical Thinking
- CRM Systems
Certification
Driver's License
Volunteer Experience
Care and Share Food Bank, Colorado Springs, CO, 09/01/17, Present, I occasionally volunteer at the Care and Share food bank when I am available.
Timeline
Retail Sales Associate
Bath & Body Works
07.2023 - Current
Assistant Manager
Maurices
01.2023 - 05.2023
CEC
TJ Maxx
10.2021 - 12.2022
Hostess
Salsa On The Rock
04.2019 - 08.2021
Metropolitan State University of Denver
Bachelor of Science from Business Administration
Lewis-Palmer High School
High school diploma