Kiefer Ryno
Bandera,TX
Summary
Results-driven Field Service Technician with 9+ years of experience across mechanical and electrical systems, including 4+ years in electrical testing and commissioning. NETA II certified with a proven ability to lead projects, build strong customer relationships, and identify additional service opportunities in the field. Combines technical expertise with strong communication and business awareness to drive customer satisfaction, repeat business, and revenue growth. Seeking to transition into a sales-focused role leveraging field credibility and customer engagement experience.
Overview
9
9
years of professional experience
Work History
Field Service Technician – NETA II
Shermco Industries
San Antonio, TX
10.2024 - Current
- Perform testing, commissioning, and maintenance of low- and medium-voltage electrical systems in commercial and industrial environments
- Serve as a primary on-site point of contact for customers, providing clear communication on project status, findings, and recommendations
- Identify system deficiencies and recommend corrective actions, resulting in additional service opportunities and increased project scope
- Successfully upsell value-added services including infrared inspections, additional testing, and corrective maintenance based on field findings
- Build and maintain strong customer relationships, contributing to repeat business and long-term client retention
- Collaborate with project managers and sales teams to communicate customer needs, scope changes, and potential future work
- Execute all work in accordance with NETA standards while maintaining a strong focus on safety, quality, and customer satisfaction
Lead Field Service Technician – NETA II
Power Engineering Services
San Antonio, TX
05.2023 - 10.2024
- Led field execution of multiple large-scale projects, including data centers and substations
- Managed project startup, execution, and closeout while maintaining schedule and quality standards
- Specialized in testing and programming power quality meters in low-voltage systems
- Trained and mentored junior technicians, improving team capability and performance
Field Service Technician – NETA I
Grubb Engineering
San Antonio, TX
01.2022 - 05.2023
- Performed preventive maintenance and acceptance testing on electrical systems from switchgear to subpanels
- Supported power system studies, infrared inspections, and NETA-compliant testing procedures
- Conducted diagnostics and troubleshooting on electrical equipment
- Assisted in commissioning and maintenance of critical electrical infrastructure
Lead Field Mechanic III
Trillium CNG (A Love’s Company)
South Texas
07.2017 - 06.2021
- Led maintenance operations across South Texas (Houston, Austin, San Antonio regions)
- Maintained and repaired natural gas compressors, motors, and fueling systems
- Developed and implemented maintenance procedures for a large-scale compressor site
- Provided emergency and extended-hour field service support to meet customer demands
Education
Associate of Applied Science - Heavy Equipment Maintenance Technology
Texas State Technical College
Waco, TX01-2015
Skills
- Customer Relationship Management
- Technical Sales & Opportunity Identification
- Field Leadership & Team Development
- Customer training & mentoring
- Technical support
- Preventive Maintenance
- Problem-solving
- Positive attitude
- Electrical troubleshooting & repair
- Schematic interpretation
Timeline
Field Service Technician – NETA II
Shermco Industries
10.2024 - Current
Lead Field Service Technician – NETA II
Power Engineering Services
05.2023 - 10.2024
Field Service Technician – NETA I
Grubb Engineering
01.2022 - 05.2023
Lead Field Mechanic III
Trillium CNG (A Love’s Company)
07.2017 - 06.2021
Associate of Applied Science - Heavy Equipment Maintenance Technology
Texas State Technical College