Kiehra Haggins
Summary
Compassionate Therapeutic Program Worker known for high productivity and efficient completion of tasks. Skilled in patient care, behavioral support techniques, and crisis intervention strategies. Excels in communication, empathy, and patience to enhance client well-being and promote positive outcomes. Brings focused approach to supporting individuals with diverse needs in therapeutic settings.
Overview
12
12
years of professional experience
Work History
Therapeutic Program Worker
Northcoast Behavioral Healthcare
Northfield, OH
12.2022 - Current
- Maintained professional boundaries with clients while providing support and encouragement during treatment process.
- Supported clients in developing independent living skills such as budgeting, parenting, nutrition, hygiene.
- Ensured that all documentation was completed accurately and timely according to agency standards.
- Monitored client's daily activities to ensure safety and compliance with program rules.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Maintained progress notes and documentation for patient health records.
Nursing Assistant
Jennings
Garfield Heights, OH
08.2017 - 12.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
Cashier Team Lead
Rallys Fast Food Resturant
Cleveland, OH
11.2012 - 08.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
Some College (No Degree) - Practical Nursing
Hondros College of Nursing
Westerville, OHSkills
- Crisis Intervention
- EMR Updating
- Medication Administration
- Infection Control
- Basic Life Support
- Medical terminology knowledge
Timeline
Therapeutic Program Worker
Northcoast Behavioral Healthcare
12.2022 - Current
Nursing Assistant
Jennings
08.2017 - 12.2022
Cashier Team Lead
Rallys Fast Food Resturant
11.2012 - 08.2017
Some College (No Degree) - Practical Nursing
Hondros College of Nursing
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