Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
Receptionist

Kiel Trotter

Hutchinson,KS

Summary

Dynamic professional with a proven track record at Sonic, excelling in operations management and team leadership. Mastered food handling and sanitation, significantly enhancing customer satisfaction. Skilled in guiding teams to achieve excellence in service, demonstrating exceptional communication and goal-setting abilities. Passionate about driving success and fostering a positive work environment.

Overview

5
5
years of professional experience

Work History

Cook

Panda Express Restaurant Group
Hutchinson, KS
12.2023 - Current
  • Acquired knowledge of updated dishes and their components to enhance guest satisfaction.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Assistant Store Manager

Sonic
Hutchinson, KS
11.2021 - 12.2023
  • Provided training to new employees on company policies and procedures.
  • Monitored inventory trends to maintain optimal product availability.
  • Measured productivity through examining financial documents and sales data.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Delegated work to staff, setting priorities and goals.

Server

Texas T-Bone Steakhouse
Hutchinson, KS
01.2020 - 12.2022
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Solicited guest feedback on food served, resolved issues, and provided additional items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Hutchinson High School
Hutchinson, KS
04-2022

Skills

  • Guided Cooking Techniques
  • Food presentation
  • Food handling
  • Dish preparation
  • Cooking
  • Sanitation
  • Contamination prevention
  • Health and safety compliance
  • Positive and professional
  • Goal setting
  • Operations management
  • Workforce management
  • Team leadership
  • Clear communication
  • Customer Satisfaction

Affiliations

From Athletics to Chess i pride myself on being well rounded physically and mentally.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sell your cleverness and buy bewilderment.
Rumi

Timeline

Cook

Panda Express Restaurant Group
12.2023 - Current

Assistant Store Manager

Sonic
11.2021 - 12.2023

Server

Texas T-Bone Steakhouse
01.2020 - 12.2022

High School Diploma -

Hutchinson High School

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Kiel Trotter