Kiely Davis
Durham,NC
Summary
Highly organized Client Service Representative possessing strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 6 years of experience working in busy environments.
Overview
7
7
years of professional experience
Work History
Online Casino Dealer
Evolution Gaming
06.2023 - 01.2024
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
Client Service Representative
Atlanticare Regional Medical Center
01.2021 - 08.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Pool Lifeguard
Springfield Recreation Department
06.2017 - 08.2019
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Reduced response time to emergencies with regular practice of first-aid and CPR procedures.
- Improved water quality by conducting regular tests and adjusting chemical levels as needed.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Assisted in the planning and execution of aquatic events, promoting community engagement.
Education
High School Diploma -
Donald M Payne Sr School of Technology
Newark, NJ06.2019
Skills
- Perceptiveness
- Calculating Payouts
- Gambling Knowledge
- Speech Recognition
- Multitasking abilities
- Security awareness
- Adaptability to change
- Effective communication
- Positive attitude
- Continuous learning mindset
- Professional demeanor
- Strong mathematical skills
- Team player mentality
- Excellent customer service
- Attention to detail
- Quick decision-making
- Patience and composure
- Problem-solving abilities
- Cash handling experience
- Organizational skills
- Flexible schedule
- Conflict resolution
- Time management
- Reliability and punctuality
- Guest Service
Cheerleading Coach
Providing children of all ages with knowledge and skills to become the best athlete they can be. Assisting with tumbling, hand-eye coordination, jumps and stunting, along with discipline, teamwork, goal setting all while instilling confidence.
Timeline
Online Casino Dealer
Evolution Gaming
06.2023 - 01.2024
Client Service Representative
Atlanticare Regional Medical Center
01.2021 - 08.2023
Pool Lifeguard
Springfield Recreation Department
06.2017 - 08.2019
High School Diploma -
Donald M Payne Sr School of Technology