Kiely Dial
PNC
Speedway,Indiana
37
years of professional experience
Dynamic Assistant Branch Manager with a proven track record at PNC, excelling in customer service and cash controls. Successfully resolved complex customer issues, enhancing service quality and operational accuracy. Recognized for reinforcing policies and procedures, leading to minimal audit findings and improved team performance. Committed to driving results and operational excellence.
Work History
Assistant Branch Manager
37 Years 4 Months- Supported branch manager with daily operations, service standards, and team coordination.
- Coached staff on sales conversations, customer needs assessment, and product recommendations.
- Monitored cash controls, vault procedures, and dual-control compliance requirements.
- Resolved complex customer issues while maintaining professionalism and service quality.
Assistant Branch Manager
37 Years 4 Months- Supported branch operations by coaching team members on sales, service, and compliance expectations.
- Resolved complex customer issues while maintaining consistent service quality and relationship standards.
- Monitored cash handling, vault controls, and branch balancing for operational accuracy.
- Assisted with daily scheduling, task assignment, and workflow coordination across branch staff.
Assistant Branch Manager
37 Years 4 Months- Supported branch manager with daily operations, service standards, and team coordination.
- Coached staff on sales conversations, customer needs assessment, and product recommendations.
- Monitored cash controls, vault procedures, and dual-control compliance requirements.
- Resolved complex customer issues while maintaining professionalism and service quality.
- Reinforced branch policies, security protocols, and regulatory adherence across workflows.
- Scheduled staffing coverage and adjusted priorities to support traffic patterns and branch goals.
- Reviewed transaction accuracy and corrected exceptions to reduce operational risk.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Education
High School Diploma
Skills
Customer Service
Polices and Procedures
Cash controls
Audit procedures
Timeline
Assistant Branch Manager
Merchants Bank
06.1989 - CurrentRead More
Assistant Branch Manager
National City Bank
06.1989 - CurrentRead More
Assistant Branch Manager
PNC
06.1989 - CurrentRead More
North Cenral High School
High School Diploma
Read More