Kiemyn Heleryn Lopez
Summary
Passionate and dedicated esthetician deeply committed to unveiling the unique beauty within each client. With a profound passion for transforming lives through personalized skincare and professional treatments, I specialize in various spa services such as facials, waxing, eyebrow/eyelash tinting and many other advanced techniques. Extremely committed to providing exceptional customer service, as I take the time to understand individual client needs, providing tailored treatments for optimal results. As a licensed professional, I pride myself on being detail-oriented and analytical, always staying up-to-date on the latest industry technologies and trends. My excellent communication skills facilitate positive client relationships, ensuring every spa experience is memorable and tailored to enhance natural beauty.
Overview
2
2
years of professional experience
Work History
Licensed Esthetician
Ana Pesce Skin Care
01.2022 - Current
- Interview clients to obtain information about contraindications, accompany them to and from esthetic rooms, and examine skin to determine sustainability of treatment.
- Comply with chemical usage policies, as well as uphold the spa's standards assuring rooms, devices, and supplies are organized and cleaned
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Analyze skin condition and made appropriate product recommendations.
- Assist in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Provided specialized facials, microcurrent, microdermabrasion, LED therapy and other advanced treatments to address various skin concerns.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Knowledgeable on Dermalogica products, well equipped in the Age Smart line, Acne line, and Sensitive Skin line.
Pharmacy Technician
CVS
01.2022 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
School Administrative Assistant
Manhattan Village Academy
09.2021 - 01.2022
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Responsible for organizing school uniform rooms to ensure students are well equipped for any school attire and supplies
- Responsible for data entry for school technology
- Responsible for organizing file cabinets and any school documentation
- Ensure effective and smooth operation of the department and reliable student services
- Contributed to a positive school environment by managing front office operations and greeting visitors professionally.
- Knowledgeable on various desktop and communication applications
Education
Bachelor of Science - Biology
Syracuse University
Syracuse, NYPro Power Peel Certification
Dermalogica
Pro Micropeel Certification
Dermalogica
Associate of Science - Nursing
Delaware County Community College
Media, PA05.2026
Esthetician Certificate - Esthetician
Cortiva Institute - Pennsylvania School of Muscle Therapy
King Of Prussia, PA07.2022
Skills
- Effective Communicator
- Skin resurfacing techniques
- High-frequency treatments
- LED light therapy
- Customer Services & Consultation
- HIPPAA & OSHA Regulations
- Detailed-Oriented
- Adaptable
Additional Information
As part of my commitment to excellence in client service, I invite you to explore the testimonials I've received from clients on our business's Google Reviews. I believe these reviews reflect not only my dedication to providing exceptional service but also the positive impact I've had on the overall client experience. You can find these reviews by searching for Ana Pesce- Advanced Skin Technology on Google, under my business name "Kiki".
Thank you
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Esthetician
Ana Pesce Skin Care
01.2022 - Current
Pharmacy Technician
CVS
01.2022 - Current
School Administrative Assistant
Manhattan Village Academy
09.2021 - 01.2022
Bachelor of Science - Biology
Syracuse University
Pro Power Peel Certification
Dermalogica
Pro Micropeel Certification
Dermalogica
Associate of Science - Nursing
Delaware County Community College
Esthetician Certificate - Esthetician
Cortiva Institute - Pennsylvania School of Muscle Therapy