Brittany Chrane
Dallas
Summary
Dynamic and state-licensed esthetician with a proven track record at Spa On Main Beauty Riche, excelling in advanced facial techniques and customer satisfaction. Expert in microdermabrasion and adept at fostering positive client relationships, I significantly enhanced service standards and boosted sales through innovative treatments and effective upselling.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Self - Employed
07.2019 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Sterilized equipment for patient treatments.
Spa Manager
Spa On Main Beauty Riche
02.2013 - 07.2019
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Led spa tours for new members to familiarize guests with services provided.
- Utilized promotions, print and digital marketing to attract new clients.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
Education
Licensed Esthetician -
Ogle School
TX05.2019
Bachelors - Psychology
The University of Texas At Dallas
Richardson, TX05.2007
Skills
- Strong communication skills
- Appointment scheduling
- Anti-aging treatments
- Microdermabrasion expertise
- HydraFacials
- Customized facial protocols
- Product recommendation expertise
- Expert skin analysis
- Advanced facial techniques
- Radiofrequency skin tightening
- Sensitive skin care
- Eyebrow and lash tinting
- Team player attitude
- Dermaplaning proficiency
- Chemical peel proficiency
- Skin resurfacing techniques
- Microcurrent facials
- Extractions expertise
- Hydrofacial experience
- State licensing compliance
- Record keeping accuracy
- High-frequency treatments
- Acne treatment expert
- Teen skincare education
- Ultrasonic skin care
- Conflict resolution
- Sales and upselling
- Sanitation and sterilization
- LED light therapy
- Sanitization
- Infection control
- State licensed esthetician
- Excellent team player
- Retail sales
Timeline
Licensed Esthetician
Self - Employed
07.2019 - Current
Spa Manager
Spa On Main Beauty Riche
02.2013 - 07.2019
Licensed Esthetician -
Ogle School
Bachelors - Psychology
The University of Texas At Dallas
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