Lauren Sexton
Chattanooga, ,TN
Summary
Dynamic esthetics professional with extensive experience in skincare and exceptional customer service. Expertise in customizing treatments to meet individual client needs, consistently enhancing satisfaction and loyalty. Recognized for fostering strong team collaboration and achieving outstanding results through adaptability and dependability. Proficient in a wide range of skincare techniques while maintaining a polished and professional demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Massage Envy Frazier
2022.05 - 2025.05
- Provided personalized skincare consultations to enhance client satisfaction and loyalty.
- Performed a variety of esthetic treatments, including facials, chemical peels (superficial exfoliation) and microdermabrasion.
- Provided support in selecting appropriate products for individual skincare needs.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Performed thorough skin analysis to determine appropriate treatments for clients "individual needs".
- Performed relaxing and therapeutic arm, neck and décolleté massage during mask application to enhance circulation and client experience.
- Utilized cooling globes and sculpting techniques to calm redness and to support skin tightening benefits.
- Built and maintained a consistent monthly client base through results-focused care and personalized home care recommendations.
- Educated clients on medical-grade skincare products and consistently met or exceeded retail sales goals.
- Maintained strict adherence to sanitation protocols, infection control procedures and state board regulations.
- Collaborated with front desk staff to optimize scheduling efficiency and to improve overall client experience.
Front Desk Receptionist
Massage Envy Frazier
2021.07 - 2022.05
- Managed multi-line phone systems, appointment scheduling and membership coordination in a high-volume spa setting.
- Served as primary point of contact for clients ensuring a professional and welcoming environment.
- Processed transactions, maintained accurate client records and supported retail product promotions.
- Promoted skincare services and memberships through education-based client communication.
- Maintained confidentiality and upheld operational and sanitation standards.
Appointment Coordinator
Scenic City Orthodontics
2020.09 - 2020.11
- Scheduled and confirmed patient appointments for multiple providers in a clinical healthcare environment.
- Managed electronic health records, maintaining accuracy and compliance with data privacy regulations.
- Maintained strict HIPAA compliance and patient confidentiality.
- Assisted with check-in procedures, documentation and administrative support.
- Contributed to organized patient flow and efficient daily operations within a medical office setting.
Education
Licensed Esthetician -
Chattanooga State Community College
01.2020
Skills
- Strong Communication Skills
- Appointment Scheduling
- Microdermabrasion Expertise
- Dermaplaning Proficiency
- Anti-Aging Treatments
- Light Therapy
- Oxygen Infusion Therapy
- Lymphatic Drainage Techniques
- Anti-Aging and Corrective Treatments
- Medical-Grade Product Knowledge
- Sanitation and Sterilization
- Client Retention and Relationship Building
- Retail Sales and Product Education
- HIPAA and Confidentiality Awareness
- Front Desk Operations
- Payment Processing and Record Accuracy
- Team Collaboration
- Strong Communication and Professionalism
Certification
State of Tennessee Licensed Esthetician
Timeline
Licensed Esthetician
Massage Envy Frazier
2022.05 - 2025.05
Front Desk Receptionist
Massage Envy Frazier
2021.07 - 2022.05
Appointment Coordinator
Scenic City Orthodontics
2020.09 - 2020.11
Licensed Esthetician -
Chattanooga State Community College