Alyssa Berens
Hamilton
Summary
Dedicated professional with strong customer service and communication skills, adept at managing fast-paced environments and ensuring guest satisfaction. Demonstrates resilience, teamwork, and the ability to quickly learn and adapt to new challenges. Eager to bring interpersonal expertise and organizational abilities to a new role, contributing to the success of the team.
Overview
11
11
years of professional experience
Work History
Licensed Esthetician
The Alámar Integrative Medical Spa
Douglas, MI
01.2026 - Current
- Delivered tailored skincare consultations, enhancing client satisfaction and treatment outcomes.
- Performed advanced facials and skin treatments using industry-leading products and techniques.
- Educated clients on skincare regimens and product usage to foster long-term results.
- Mentored junior estheticians, sharing expertise in techniques and client management strategies.
- Collaborated with medical staff to ensure comprehensive patient care through integrated skincare solutions.
Spa Concierge
The Alámar Integrative Medical Spa
Douglas, MI
06.2025 - 01.2026
- Developed a thorough understanding of product ingredients and benefits in order to provide appropriate recommendations for guests' needs.
- Maintained confidentiality of customer information at all times in accordance with company policy.
- Monitored inventory levels of products used in the spa treatments and restocked items as needed.
- Responded promptly to guest inquiries regarding spa services, amenities, and other spa related information.
- Coordinated appointments for guests with massage therapists and estheticians.
Bartender
Hopcat
Holland, US
11.2023 - 08.2025
- Prepare and serve a wide range of alcoholic and non-alcoholic beverages in a quick and timely manner
- Engage with guests and make recommendations as needed
- Maintain cleanliness behind the bar
- Accurately handle cash and credit card transactions
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
Server
Hopcat
Holland, US
10.2023 - 08.2025
- Provide excellent customer service to guests to ensure a satisfactory experience
- Accurately take food and drink orders and relay to the kitchen in a timely manner
- Manage several tables efficiently in a fast paced dining environment
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Server
The Grill Room
Saugatuck, US
06.2024 - 09.2024
- Delivered high end service in an upscale dining environment
- Adhered to strict service standards to uphold a satisfactory guest experience
- Gained a thorough knowledge of alcohol and wine to make appropriate recommendations to guests
- Worked efficiently with server and kitchen team to maintain a seamless experience for all guests
Team Leader Manager
Hopcat
Holland, US
11.2023 - 05.2024
- Supervise front-of-house staff to ensure a quality and efficient dining experience for our guests
- Mentor and assist staff as needed
- Assist in beer and liquor ordering, as well as keg organization
- Resolve guest complaints calmly and effectively
Expo Runner
Hopcat
Holland, US
07.2023 - 10.2023
- Delivered food orders efficiently to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to maintain smooth workflow during high-volume periods.
- Assisted in training new food runners on service standards and best practices.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Child Caretaker
Nanny
Zeeland, US
08.2020 - 06.2022
- Developed and implemented engaging activities to promote children's social and cognitive development.
- Maintained a safe and nurturing environment for children, ensuring their well-being at all times.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Coordinated schedules for educational outings and recreational activities tailored to children's interests.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Marketing and Social Media Coordinator
Life Expressions Decor
Hamilton, US
02.2018 - 08.2021
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Managed content calendar to ensure timely posting across multiple platforms.
- Collaborated with design team to create visually compelling graphics for campaigns.
- Engaged with online community through timely responses and proactive outreach efforts.
- Created social media content with consistent content and tone.
Production Worker
Life Expressions Decor
Hamilton, US
05.2016 - 03.2020
- Work in a fast pace production environment to prepare high quality vinyl
- Collaborate as a team to prepare and ship orders in a timely fashion
- Followed production designs and met challenging timelines.
- Observed machines to promote continual, efficient production during operations.
Animal Caretaker
Dykhuis Farms
Hamilton, US
05.2015 - 07.2016
- Feed and care for company swine
- Help in gestation and breeding of gilts and sows
- Trained new staff on proper animal handling techniques and safety protocols.
- Implemented record-keeping systems for tracking animal health and maintenance schedules.
Education
Esthetician -
The Salon Professional Academy
Holland, MI12-2025
Diploma in US - undefined
Hamilton High School
05-2017
Skills
- Exceptional communication
- Strong interpersonal skills
- Great customer service skills
- Quick learner
- Works well under pressure
- Team player
- Resilient
- Strong communication skills
- Appointment scheduling
- Anti-aging treatments
- HydraFacials
- Customized facial protocols
- Eyelash extension application
- Advanced facial techniques
- Eyebrow and lash tinting
- Dermaplaning proficiency
Timeline
Licensed Esthetician
The Alámar Integrative Medical Spa
01.2026 - Current
Spa Concierge
The Alámar Integrative Medical Spa
06.2025 - 01.2026
Server
The Grill Room
06.2024 - 09.2024
Bartender
Hopcat
11.2023 - 08.2025
Team Leader Manager
Hopcat
11.2023 - 05.2024
Server
Hopcat
10.2023 - 08.2025
Expo Runner
Hopcat
07.2023 - 10.2023
Child Caretaker
Nanny
08.2020 - 06.2022
Marketing and Social Media Coordinator
Life Expressions Decor
02.2018 - 08.2021
Production Worker
Life Expressions Decor
05.2016 - 03.2020
Animal Caretaker
Dykhuis Farms
05.2015 - 07.2016
Diploma in US - undefined
Hamilton High School
Esthetician -
The Salon Professional Academy